ABX PREMIUM

"This is the worst service, your on hold for 5mins, no answer. The. I called back waited another 5mins. No answer I called back, the lady said oh there’s no cars. Don’t give me Covid-19 excuse. Where is the drivers????? If you have no drivers then close this company down. This is almost every other day. I’m just gonna stick to Uber no matter how much they will charge. Uber is a reliable company, expensive but reliable. Stay away from this use to be a good company. Terrible and now I’m later for work… smh"

"I didn't even get to use the service! I was ready to set up recurring weekly rides for one of my company's employees, and called 6 days ahead to schedule. The person gave me a quote, but still said I needed to talk to the secretary to ensure the quote was appropriate. Since the secretary was out, I was asked to email her. I had additional questions, but was told to just ask the secretary over email since the office was too busy. Fine. I emailed the secretary. Five days go by and I hear nothing. I call the day before my ride needs to happen. The secretary sees my email and tells me she'll check to make sure they can accommodate my request and that she'll call me back. It has been 7 hours and the work day is coming to a close. No word from them. No reply to my email or follow-up email. Do they even want my business???? Apparently not."

"I wish I read the reviews before using this Company. This morning I requested a ride online. Which asked for my card info. I put it in & it charged my card. Now online the total amount said $39.05. They charged my card $43.00. When I get in the cab. The driver asks me what price the Dispatcher told me on the phone. I informed him that I booked online & they charged my card already. He goes on to explain that he only takes cash & they don’t do cards. We call the Dispatcher who tell us he didn’t charge my card & don’t know what I’m talking about & that he will call the driver back which he never did. I then call the company on my on where the gentleman informs me that he didn’t even know that the Company he works for takes cards. That I should call back after 9am to speak to a secretary. Now here we are after 9am & no one is answering the phones. On top of that. They charged my card another $48. Now I have two charges from Bronx Premium on my account & I paid for my ride in Cash $50. Something doesn’t seem right. This company sucks & I will never user them again."