Fair Rate Movers LLC

515 Broad Street, Clifton, NJ 07013

"For anyone who wants transparency and a fair price for moving long distance interstate: please do NOT book with this company or be subcontracted through them. The sheer extent of mental exhaustion this company has put me through for lack of communication is outright unprofessional. This company was subcontracted through a broker company for my interstate move. Come day of pick-up is when I was learnt of these subcontractors. The pick-up was delayed by a day and several hours and eventually made in the later hours at night when no office would be open. They picked up my things and after the loading was done, they sent an email bill of lading with several new expenses (in the name of long carry, shuttle and PGS) which were initially not disclosed or even mentioned. The PGS was for an expedited delivery window. They made me wait more than 3 weeks over the expedited window for the delivery. And during that time, the owner of the company who had initially contacted me for the pick up was not receiving my calls or replying to my texts about my shipment. On attempting to contact their office, there was no response. No replies to emails either. After constant efforts to get my things back via the broker company, the driver randomly called and said he was going to deliver. Delivery was again delayed and made in the late hours at night. At delivery, they overcharged and made no prorate adjustments for the delay of over 21 business days which is their legal limit for delivery. Moreover the owner informed the driver to just take things to storage if the said amount was not paid. I was forced to pay an unfair price just so I could get my things back. My cubicle was dented and table had deformed legs and they took no ownership of that even when the contract had liability claim. This is absolutely nothing but extorting money without any form of transparency. Very disappointed with this company and their lack of professionalism. Hopefully the bureau who provides them license for this business sees these customer complaints and takes appropriate action."

"They took off with over $10,000 in our belongings after a very heated experience when they tried charging us an additional $5500 and then tried moving their truck further to collect a Long haul fee. No one knows where our stuff is after I sent multiple pictures with our belongings clearly still on yhe truck. Their bbb ranking us revoked. Wonder why that is."

"From start to finish I had a great experience! Jay was really easy to deal with & her staff was very professional! The moving professionals showed up on time & were VERY careful with my belongings. I was impressed with the level of care with my things. I would be happy to recommend & refer this company to anybody I know!"

"My experience is limited to Jose who drove my furniture from NJ to Seattle. He was professional, maticulous and beyond accommodating with the delivery. He called ahead twice to confirm all details of the contract and was very delightful, patient and helpful getting all my boxes to just the right spot to make my unpacking as efficient as possible. Highly recommend Jose at Fair Rate Movers."

"I was very impressed with Fair Rate movers. First of all, Jay arrived on time as scheduled and introduced himself and his partner Jose. They were very friendly and professional. Jay started with meticulously going over every item I ordered for the out of state move. Next, he gave me an honest and fair reassessment of the actual cost of the move. Jay explained the rational of why the price was different and extended a discount for my Military experience. Next, we signed the new agreement and both men got right to the wrapping, moving, and loading of all my household items ie furniture, totes, and other items. This process was done in an amazingly efficient and timely manner. They were careful bringing my furniture and other items down a long and curving stairwell. Finally, with all the furniture loaded, Jay made sure I had all copies of the paperwork, explained how the move would proceed, and said he would ask for a discount applied to the moving in of my items, furniture related to the stairwells in Oklahoma. Both Jay and Jose made me laugh and feel confident my belongings would arrived safely to Edmond, Oklahoma. And, when I called Fair Rate concerning follow up with move and new pricing Moses answered all my questions without putting on me on hold or calling me back. I am very please with the move. Jay, Jose, and Moses did an excellent job making sure my questions, concerns, and discounts were all addressed in a professional, friendly, honest, and timely manner. Thank you Jay, Jose, and Moses! I would recommend who will need a mover in the future. Professional, friendly, efficient, and most importantly fair and honest. Thank you all!"