Empower Federal Credit Union

"I just wanted a simple statement. The teller insists she needs my license. Never needed before when I give them my member number. I give the lady my license. I get it back snapped in half. No apologies, no sympathy for destroying my license. Thanks a lot empower. Unbelievable"

"I can’t stand this bank at all. There’s literally nothing good to say other then they can hold your money. Issue after issue with this bank. I’m definitely changing banks and also refinancing my car so I never have to deal with this POS of bank again."

"Horrible customer service. My girlfriend walked in to get help with traditional and Roth IRA accounts. Not every human knows what needs to be done, completely rude and made her feel so little. Banks and credit unions are supposed to help their clients with situations and offer information on their products and services. You don’t treat people lower than yourself because they don’t know what to do. That’s exactly why people are there working. Will be taking all of our money out and going somewhere else. Absolutely awful looking forward to being the one who goes in and takes care of it all for her. If people working there hate their jobs that badly I feel bad for that company"

"Amazing service! I was shopping around for an auto loan and they welcomed me in to sit with their advisor without being a current member!! They helped run me through auto loan several scenarios and to find out how much vehicle I could afford without pulling my credit a single time! They have great options for their auto loans that I had, very heavily, considered. I did not take the loan through Empower, but actually had a great time discussing loans with several of their employees. Great customer service Empower! Thank you!!"

"Just lies upon lies. First off, I opened my account because my new job doesn't offer direct deposit. I was told that $25 is needed to open the account but that I could transfer that money into my checking account. Cool. So a few days I try to initialize the transfer, and uh oh! Nope. You have to keep it in there for the duration of your account with Nopower fcu. Fine. So I was also told during signing up that if I wanted to apply for a loan, do it within thirty days so they don't pull another hard credit check. OK. So I call customer service to do so, and he asked for my SSN. I said "is this going to be a hard credit check" to which he rudely said "yes. You're applying for credit so we're going to need to do a credit check". Great customer service. And the latest BS is me depositing my payroll check via ATM BEFORE 2:30 pm on a Thursday. The next day (Friday) it didn't post so I called customer service. They said it would be available on Saturday (today) I check my account, and it says posted but not available! So I call customer service again and what do you know! They're closed this Saturday AND Monday for the holiday. So basically I have no money from last Thursday to this Tuesday (hopefully) my rent is now late. I have no groceries. I have a half a tank of gas that I need so I can slave at this pos job, and have 5 available to spend. But if I were to apply for food stamps because my job sucks, society would look at me as a freeloader! Thanks a lot empower! I wanted to support locally owned banks but I see that that was a huge mistake. Thankfully I have a rich sugar daddy who can help me pay my bills. Oh wait. No I don't. So now I'm screwed until Tuesday!"