Priority Bicycles

"Update: They reached out and are sending new handle bar grips! Will post picture when they arrive. Bought the bike 2 years ago. Mostly kept it in the house. Sad to see everything last but the handle bars."

"Priority Bikes is an excellent bike company from build to customer service. I purchased an Ace of Spades. While the bike was a great ride, it wasn't the best bike for me and my circumstances (long bike commutes in NYC). Daryl worked with me to get me the right bike, which turned out to be an L-Train. I love the bike as it's perfect for my commute and for just kicking around town. Thanks again to Priority Bikes, especially Daryl, for their concern and attention."

"I really like my continuum onyx! Very fast shipping to Quebec. The constumer service is probably the best part. I had a problem with the shifter and they ask me to go to a local bike shop to get it fix and then send them the receipt of the repair and they refund me that amount. They really want you up and rolling!"

"Purchased a Continuum Onyx about 2 years ago and it has been a really great bike. As others have mentioned, their customer service has been truly amazing. I had some issues with replacing a cable and took it to my local bike shop, but they messed up my shifter cable. This bike is fitted with an enviolo shifter; my guess is they never worked with it and gave it a try but it didn't work out too well for me. I contacted Priority and I was able to setup an appointment with them at their Hudson street location. They fixed the issue and it's been great ever since. This is my primary mode of transportation to and from work and it's been truly great. I added a rear rack with a custom basket to hold all of my gear. It's a bit heavy but my commute isn't too bad: about 9 miles round trip. I've ridden it in heavy rains (1 inch per hour) and the bike and brakes held up really well. They truly mean it when they say these bikes are maintenance free: the only thing of maintenance I changed were the brakes (other than changing the shifter cable which was more of a vanity concern than a safety concern). As I am getting older, I really would like to get the 600 as I think I would appreciate a wider gear range. The only unfortunate thing is that I see absolutely nothing wrong with my Continuum."

"I recently bought a Priority Coast for riding around in Breezy Point. First let me tell you this bike is beautiful, matte indigo and brown, really nice colors. Love that it’s has a rubber belt and I don’t have to worry about a rusty chain or constant maintenance. Their customer service is by far one of if not the best I’ve dealt with. The front fender came slightly dented, I emailed them, had a new fender within 24 hours. Awesome bike awesome people. If you’re looking for a high quality bike, look no further."