TMPL - Lexington 155 East 53rd Street, Manhattan, New York,

"Great gym! High-end, new equipment, super-clean, great spa area, with everything you need for a good workout. William, who helped me with my membership, was super-responsive and helpful in getting things set up. I've been a longtime member of many gyms for years and TMPL at Lexington is among the best."

"Joining TMPL has been one of the best decisions I've made. The support and care I've received from the staff, particularly Jane, have been truly second to none. Throughout a challenging period, the team at TMPL went above and beyond to accommodate my unique circumstances, offering a level of kindness and understanding that is rare to find. Jane’s assistance, along with the welcoming atmosphere created by the entire staff, made me feel like part of a big family. The facilities are impeccably clean, the hours are flexible, and the sense of community is palpable every time you walk through the doors. TMPL is more than just a gym – it’s a place where the staff genuinely cares about your well-being, both physically and mentally. If you’re looking for a gym that offers not only top-notch facilities but also a supportive and friendly environment, TMPL is the place to be. Highly recommended!"

"This gym is great . I loved it very much. It was very clean. The most important thing is that they are the nicest person, William. He is keen on his work and took great care of me. He explained everything to me ☺️and I am excited to start tomorrow"

"Jane is probably the worst club manager I had a deal with. I have been a member for almost two years. I signed up at the Lex/53 location, and initially, it was a magical place to work out. Unfortunately, things have changed dramatically over the last year. At some point, there was a significant employee rotation, and management hired individuals who are far removed from the customer service industry. The staff at the front desk frequently ignore customers, often engrossed in their computers or cell phones. Checking in feels like a burden for them, creating inconvenience for customers like myself, as I don’t feel welcomed. The music selection has also changed, and not for the better. During mornings and weekends when the manager is absent, the staff at the register play aggressive rap music laden with profanity. Whenever I request a change of station, I am met with a dismissive attitude. Trainers have become overly friendly with customers, which isn’t necessarily negative, but they often congregate during peak times, monopolizing machines and preventing other customers from using them. The men’s locker room has become unsanitary and resembles a dormitory shower room. Waiting for a free locker can take up to 20 minutes, and there is always aggressive sports programming on the television, which is not suitable for a gym environment. Initially, there was visually appealing content with peaceful music playing from the speakers. Additionally, the spa attendant frequently socializes in the locker room, engaging in inappropriate conversations that are not conducive to a welcoming atmosphere at TMPL. In conclusion, TMPL has undergone significant changes, and in my opinion, it no longer reflects the standards it once upheld. Despite speaking to the manager and having heartfelt conversations, I was informed that the Lex/53 location caters to a different clientele. However, it is evident that management is not familiar with the Broken Windows theory, which suggests that certain environments attract specific behaviors. I believe that fundamental changes are needed at this location and top management supervision is highly recommend."

"This gym is great! I went in for a trial visit and spoke with William, who was extremely helpful and knowledgeable about the memberships and what the gym has to offer. He gave me a thorough tour of the location and showed me the different types of equipment. The gym is extremely clean, amenities are top tier, and the price is absolutely worth it. Thanks William for the visit!"