Planet Fitness

"I enjoy the unique layout of this location and the energetic vibe, but this has to be one of my least favorite PF locations in terms of cleanliness and staff friendliness. I have never had a good experience in either regard. So many machines are broken, the floor is consistently dirty, it smells poorly, and it’s overall a very messy experience. If this was the only location of PF I had ever been to, I would cancel my membership. Not great customer service here. Luckily, PF is a huge franchise and I am grateful for all the other locations that offer a much better experience."

"I have been a member at the Planet Fitness Gym on West 55th Street in New York for years, and it has been an ongoing disappointment. The four stair masters seem to be the focus here and are often broken. At the moment, three of four are broken. There is only one great machine for shoulders. Specifically, the PEC Fly/Rear Delt Machine is constantly in use. This machine is the only one that consistently has lines, while the other machines, particularly those in the half of the gym designated for cardio equipment, are always empty. The most popular machines for shoulder and back exercises are always busy or have long lines, creating a frustrating and inefficient workout experience. I strongly urge the management to bring in more stair masters and add a couple more PEC Fly/Rear Delt machines for better equipment distribution and variety."

"I really wanted to sign up for this gym. I went in yesterday evening and today during the day to check the location out. The staff was very friendly, and the location seemed to have what I was looking for. Unfortunately, the temperature in this location is HOT and humid. It felt like high mid to high 70s, and clammy, even when the gym was not at full capacity. I talked to a gym member, who told me this has been an ongoing issue every summer, and that sometimes temperature go even higher. So there seems to be an ongoing temperature regulation issue that has not been properly addressed, despite regular visits by the air conditioning company. When I checked the thermostat, it showed "AC leak alert". High temperature/humidity inside a gym facility is not fair or healthy for paying members, nor for the people who work there. There are no visible ceiling fans either, which would have at least helped in terms of air circulation. "Appropriate temperature, humidity and air circulation levels should be maintained in the fitness floor area. The following levels are recommended: Temperature: 68 to 72 degrees Fahrenheit." - ACSM's Health/Fitness Facility Standards and Guidelines."

"Today I worked out at the gym. I did an exercise with dumbbells on a bench. At one point, some guy came up and brazenly asked why I was looking at him through the reflection in the mirror. He decided that I was looking at him. He says: problems? He standing in front of me, seething, inadequate. Then this guy approached the gym administrator and started telling him some nasty things about me. From the outside it was clear that the administrator nodded approvingly, fraternized with him, and agreed. Then this administrator blatantly interrupted me while I was make pull-ups and called me to the front desk for some formal check of my membership card. He told me that he was checking everyone in this way, not just me. However, I did not see anyone whom he checked except me. And why then did I put my card at the registration desk when I first entered the club in that day? Administrator's photo attached. To confirm my words - check the cameras. I don't want to see this admin again, because his actions were strange and disrespectful. Unprofessional people like him spoil the atmosphere and interfere with training."

"Nice GYM. I train clients one on one and get time to train myself in between sessions here. I especially like the cutting-edge locker room and showers. Great space!! The facilities seemed clean and well maintained, the front desk staff was friendly and would go back."