Retro Fitness

347 Franklin Avenue, Belleville, NJ 07109

"I visited retro fitness on Belleville and the manager Chris was so amazing Chris showing me around the club and all their amenities and machines. I was so impressed by his personality snd made me feel so comfortable I joined retro the same day Angela M"

"I am extremely disappointed with my recent experience at Retro Fitness in Belleville, NJ. On May 18, 2024, my wife, who was 39 weeks pregnant, encountered a distressing incident while working out. Despite her visibly pregnant condition and need for a fan, another member became belligerent when I turned it on for her. His aggressive behavior escalated to the point where he punched the fan, breaking it. What is most disconcerting is the gym's inadequate response. There were no managers present at the time, and the young staff member on duty was ill-equipped to handle the situation. Even after the police were called, the gym allowed the aggressive member to continue his workout while my wife and I were asked to leave. I submitted a formal complaint and have made several follow-up calls, but the management's response has been dismal. Despite assurances of a follow-up, it took five days for any contact, and this only happened after my wife gave birth. A subsequent follow-up email was also ignored until I was told today that the owner had received my complaint but chose not to respond. This experience has highlighted severe deficiencies in the management and safety protocols at this facility. I strongly advise potential members to consider these issues before joining this gym. The lack of accountability and proper handling of serious incidents is unacceptable."

"I want to take a moment to highlight the exceptional service provided by Chris and Michelle at Retro Fitness in Belleville, NJ. Their dedication and helpfulness truly make Retro Fitness stand out as a welcoming and supportive gym. Chris and Michelle go above and beyond to ensure that members feel valued and supported. From their friendly greetings to their willingness to assist with any questions or concerns, they create a positive and inviting atmosphere for everyone. I had a particularly memorable experience when I encountered a situation at a different Retro Fitness location in Rego Park. Chris and Michelle stepped in and communicated with the staff there to ensure that my gym membership allowed me to use the facilities. Their proactive approach and advocacy on my behalf were greatly appreciated and truly exemplify their commitment to member satisfaction. Their professionalism, kindness, and helpfulness make every visit to Retro Fitness a positive experience. In an industry where exceptional customer service can make all the difference, Chris and Michelle shine as exemplary staff members. Their dedication to creating a supportive and welcoming environment sets Retro Fitness in Belleville apart as a gym that truly cares about its members' well-being and success. If you're looking for a gym where you'll be greeted with a smile and receive outstanding service from staff who genuinely care, I highly recommend Retro Fitness in Belleville - and be sure to say hello to Chris and Michelle!"

"The manager at this location is completely unprofessional. On multiple occasions, I have overheard the manager yelling and disrespecting the staff members. And to hear him yelling over the loud music says a lot. His aggressive attitude is extremely off-putting and disheartening, especially as the staff is super kind and helpful. Do better when putting people in charge of others."

"Insane how this place still had members to patronize them. There’s a countdown to closing time announcement on the loudspeaker every 3 minutes and they start 2 hours prior. Then they are adamant about not allowing you to drop the dumbbells. I mean, they have dumbbells up to 120 pounds, and they demand that you put them down softly after your last rep. The equipment is in ruin and despair. It is a health hazard and dangerous to use any of the bench and some of their machines. The ownership only cares about income, and it’s very obvious because I’ve been coming here for more than a year and I still see none of the equipment receive repairs or maintenance."