Susquehanna Family Practice

"Could not ask for better care. All staff were extremely caring and competent. Doctor took time to examine and make appropriate referrals. Restored my faith in heath care."

"I do not recommend this practice, nor Dr. Kelchlin, to anyone searching for a doctor’s office that cares. I thought Dr. Kelchlin was nice until she made a mistake that cost me $600. I was having some lower abdominal pain that was likely associated with ongoing cysts on the ovaries. This is something I’ve dealt with before and the pain felt similar. Dr. Kelchlin agreed I should get an endovaginal ultrasound, but apparently her notes were unclear when she referred me for the procedure. The tech at the lab performed an ultrasound of my kidneys instead, assuring me at the time this is what she was told to do based on the doctor’s notes. Dr. Kelchlin called the night after my lab and apologized profusely for the error, promising to reschedule me for the right procedure. Weeks later, Susquehanna Family billed me for both ultrasounds, coming in at $600 each, even with insurance through UnitedHealthcare. I did everything I could to fight the charge for the kidney ultrasound. I’ve wasted almost a year worrying about the charge and speaking to different staff at the practice, including Barbara Evans (Manager) who dodged my calls, and Dr. Benjamin Friedell (Medical Director). The Medical Director was unsympathetic to the situation, laughing as he said I must have “bad insurance.” Dr. Friedell assured me he would take care of the charge, but months later, the bill was sent to collections. Dr. Kelchlin was no help in solving the issue, in fact, she actively worked against me, telling her superiors that I needed the kidney ultrasound anyway. Funny how quickly she turned from apologetic to apathetic when her messy dictating caused the whole ordeal. After months of trying to correct this wrong, I’ve finally given in and paid the bill out of fear it will affect my credit score. I say all of this to implore you not to waste your time and money here should they make a similar mistake."

"My N.P. is excellent, very thorough and shows a genuine concern in the wellbeing of her patients. She takes as much time as needed to see to the health of her patients. The nurses and general staff are also excellent, very professional."