Bassett Health Center Herkimer

"Not very reliable. Tried to make an appointment for a irregular mole on my back. They couldn't get me in until October. Apparently they just don't care."

"PA Larry Martinson. When I sat down, he looked at my medical records and went, "UGHHH, you have DEPRESSION?" This caused him to go into an hour long rant about a patient of his who was bullied at work and took his own life, and then telling me it was his fault, and I would end up like him if I didn't re-enter society. I've been losing weight naturally, but he said I should go vegan to lose all my weight and that it would "fix" my depression as a bonus. I specifically requested him due to him being kind to my partner, but after this appointment he was rude and abusive towards both of us. I also have terrible memory and they refuse to call to remind me of upcoming appointments, and when I called them out on such, they tried to schedule me for Sunday, on which they are not open. Worst. Clinic. Ever. I have no transportation and only Medicaid, so I'm gridlocked into coming here. They do not deserve to be in practice."

"Everyone from the receptionists to the bloodwork lab technicians to the nurses and PCPs and doctors are so polite and nice and professional at the Herkimer Bassett office. If I have any questions, whether it’s a phone call or through MyBassett, I usually get a quick response back either the same day or early the next day. I actually enjoy going to this doctor’s office. I asked my PCP for a referral to a new GI recently and was able to get an appointment within a month’s time of requesting the referral. The lab technicians in particular are wonderful and have made the process of getting bloodwork done easy, quick, and pain free. I’ve gotten bloodwork done at Bassett Herkimer 3 times so far this year and at my last visit I had low blood sugar at the time of my appointment (I ran out of time to eat before appointment). Val gave me juice and crackers and kept me talking / I looked at one of the “window” decals while she did my bloodwork. She and the other lab technicians checked on me every couple of minutes to make sure I was ok after drawing blood. Rane has also done my bloodwork the last couple of visits and is also very attentive to patients; she also did an excellent job answering any lab questions I had."

"Don't go! It has taken years for my child to get treatment for womans health. They pass from one provider to another with no treatment, consideration or empathy. If you're not a quick fix you are out of luck for any relief. The only thing they are teaching is how to bill insurance and collect co-pays."

"How do I hate thee? Let me count the ways: 1) An orthopedist PA told me that I "just need to have faith that it will get better." 2) A nurse told me "masks don't work." 3) Urgent Care wouldn't see me for excessive bleeding because they "don't have access to an ultrasound machine." 4) I asked two different PAs to refer me to a psychologist and they both said "I don't know anyone." 5) I asked three different PAs to refer me for PRP injections and they all said "I don't know anyone." 6) Other specialist referrals have taken up to six weeks to complete. 7) Portal messages are intercepted by nurses and never make it to your PCP. 8) Phone messages never make it to your PCP. 9) My prescriptions have been bungled more times than I can count. 10) My visit summaries are a hot mess and do not accurately reflect what took place during appointments. But worst of all: PA Larry Martinson told me that my chronic illnesses and pain were all in my head, that there was "no such thing as a genetic test" for the illness that I was genetically tested for (and diagnosed with), and that I just needed to take an antidepressant and do volunteer work to "get out of my head" and feel better. All without ever examining me or reviewing my medical records. He did not know where a particular nerve in the hip was and literally had to leave the room to retrieve an anatomy book. When I filed a complaint about him with Patient Services, he retaliated by refusing to refill one of my prescriptions. There's more, but I don't have the energy to write it and you don't have the energy to read it. If you have complex health issues and you enjoy dealing with uneducated religious dolts, and being gaslit about your very own bodily experience when you're in pain, you'll love this place. Otherwise save your energy for a drive to Albany or Rochester because this facility is a nightmare and Patient Services won't do anything to help you. I agree with the person who said that Bassett needs to be shut down."