StarPro Physical Therapy

"I can't recommend this practice enough! The staff is uniformly kind and thorough in their approach. The atmosphere is very relaxed and welcoming and they were great at sending you home with exercises and tips for your daily life. Had a really great experience here!"

"Hope to visit it one day, for now can only leave a review about highly unprofessional team that is also rude. I understand the lady at the reception might not be making enough money to talk professionally to customers, but she needs to understand she is representing a larger organization and needs to act accordingly. Situation: - I called last Thursday to book an appointment for Monday Feb 19, and I was told that the person available didn’t accept Cigna insurance. I said I was fine with paying the full price out of my pocket. - I received a call on Friday from this studio asking if I am willing to consider another studio that accepts Cigna. I said I prioritize time first, and insurance second, but if they can find someone who accepts Cigna on Monday I will do that - I received another call later on Friday asking if I am willing to go to a studio in hells kitchen (the most convenient studio for me), I said yes, but then they said the studio doesn’t have time on Monday… Not professional… Why would one offer something that doesn’t work? - I asked if I can still pay the full price for Monday at the initially agreed studio, and they told me no - the person is available, but they have technical issue with my account so they can’t give me services at a full price - I promised to call back after my work day to chose another studio and follow up on technical issue, but I finished late so no one picked up… and no one left any email / text suggesting different options (!) - Called on Monday AM only to learn there is no appointment. The person was rude saying “You promised to call back and didn’t”, but clearly she didn’t do anything to fix the issue - she didn’t check anything with other studios, the technical issue was not resolved, and there was no email / text clarifying anything - When asked if I can still come and pay the full price the answer was NO. The lady then told me to call other studios myself to check their availability. This is extremely rude and unprofessional."

"I’ve been attending physical therapy for a month now and I am pleased with my progress. I would be remiss to neglect mentioning the stellar guidance of my physical therapist Etta. When engaging with healthcare professionals, something I have done as both patient and provider, I am often dumbfounded by how little they appear to explain, well, anything. Etta is thorough in explaining what exercises we’ll be doing, their purpose, and coming up with a comprehensive treatment plan for me to follow in office and after sessions on my own time. She is amiable and her collaborative effort is greatly appreciated."

"Over the years I have depended on Professional Physical Therapy at City Hall time and again to treat various ailments. They have always been very responsive to the specific problem and developed a therapy program tailored to my needs. It is a serene environment in which the focus is on fixing the problem while keeping the overall ambiance positive and enjoyable. I recommend Professional PT very highly!"

"I had a great experience at the city hall location as staff was very knowledgeable and attentive. My PT, Etta, was excellent and helped me avoid shoulder surgery! She gradually advanced my exercises to get me back to regular form no pain. Sam is also excellent and the two of them make a great combo. The assistants were a pleasure as well. Thanks again for all the help!"