HealthQuarters

"Absolutely terrible. It's really such a shame that administration is handled on such a deplorable manner here, because the doctors are really great. This place doesn't have a phone number to reach anyone, the facilities themselves are poorly maintained, and the personnel who respond to the emails (when they actually do respond to emails) are unfriendly, uncompassionate, and unprofessional. It's completely impossible to actually get in touch with your doctor via the portal. I had such high hopes for this place when they opened a few years ago, but service on behalf of administration has been on a steep decline. Zero stars if I could. It's a shame that Mount Sinai is even affiliated with HealthQuarters, as I have many doctors with the Mount Sinai system and I know the way that HealthQuarters runs this operation is not how things should be done."

"Problematic. They have some good apples, but as a whole the practice is problematic. Errors in billing, never corrected. No sense of accountability. & when you address fraudulent claims they threaten with collections. Paying what I owe and moving to NYU for care. My doctor was phenomenal, but Sinai is a horrible health care system. I wouldn’t recommend it for anything requiring continuity of care, follow through, etc."

"I really like Zak eyes & my gyno here. beautiful office space too. I have had no issues."

"Dr. Kottapali coded the bill incorrectly causing me to get a bill for $250 out of pocket and it took 6 months for her and her team to amend this after I followed up a dozen times and labcorp reported me to a collection agency for not paying her incorrectly coded bill. Not only that she ignored my symptoms and concerns. When I asked for a new doctor they said they don’t do “cross-referrals” so now I have to go elsewhere. This place has pretty furniture but they suck otherwise."

"Review for the Mt. Sinai office: It's an absolute nightmare. Dr. Kottapalli is really nice and I have no issues with her care. But it's very difficult to work with the staff on referrals, prescriptions, etc. There is no direct phone line to the office so you have to send them messages that can go unanswered for over a week. For a recent radiology appointment and I had to 1) follow up with them to send me the referral; and 2) the office never even initiated the prior authorization process with my insurance company after I had followed up twice! I had to reschedule the scan, which was annoying to say the least."