The Institute for Family Health at 17th St

"Don’t go here if you have other options Staff were all very friendly and accommodating. it seems like they’re all overworked, at least when i was there around 6pm. I was rushed through my appointment (they switched doctors on me last minute, not an issue in itself, but indicative of admin mess). When i got home, i read my packet and it turns out only half of the 2-step “treatment we just did” was performed. my condition was exacerbated by the doctor’s examining it because of the missed step one. Cannot in good faith recommend, despite the solid vibes. Hire more doctors and front house staff!!!! 30+ min to get anyone on the phone. Also, get rid of residency as a concept, it was invented by THE cocaine enthusiast of the time and doesnt reflect a practical sleep schedule for any sort of good decisionmaking"

"If you can afford anywhere else, don’t go here. Expect to be seen AT LEAST 2 hours after your appointment every time, I’ve literally waited here for 6 hours before. And then the doctor will rush through your appointment and dismiss most of your concerns. If they tell you they will follow up with you, they won’t. They won’t run necessary tests, and when a test comes back abnormal they will just say it’s fine. The nurses are rude and some of them don’t even know how to take your blood pressure."

"I wanted a simple yearly physical. They said they had to have me come in first to meet with the doctor. Then, after that initial visit, I can schedule a follow up for a physical. They just want me to come in twice to charge me that much more for no reason. It’s total nonsense. I’ll look for a doctor that isn’t just out to make money off unnecessary visits."

"Low rating is due to the customer service and communication with this office. Never experienced issues when it came time to come in and see a doctor but communication is very poor. Expect to chase on communication - typically several times over weeks to get prescriptions/files/etc. I can't imagine relying on this institute for life-threatening conditions or care. Phone lines are outsourced to a customer service dept. upstate so there is no way to reach the actual office outside of the instant portal. Last straw was contacting the dept to inquire on the status of my medication refill that I requested online, I was told the request was rejected and I needed to come in person for an appointment, did not receive any notification via phone, email, or within the portal of this. Save your time and find another office!"