Mutual of America Regional Office Pittsburgh, PA

"If l could rank them in the negative, I would. I submitted paperwork for a withdrawal and after 2+ weeks I had still heard nothing. I tried calling. First time I was on hold for an hour and had to hang up because I work; second time I was on hold for 1.5 hours before I had to hang up. Third time, after 2.5 hours on hold I finally spoke to someone. They couldn't help me but also told me my address and email had never been updated by my former employer nor could provide the updates and so they would not process anything until that was done. She then hung up on me. After I waited a collective 5 hours to speak with someone. 10 days later I get an email saying my request is being processed but now the information is out of date so I try calling and - shockingly - they're closed for President's Day. I cannot wait to get my money out of this place. If you have choices DO NOT USE THEM!"

"I called the 800 number, I was trying to find my 1099 online. I was in the que for 38 minutes. I spoke to someone who had to transfer me to someone who could assist. They picked up and hung up immediately without even talking to me. I know they want us to be electronic, but where on the website can I find my 1099, it’s 01/31/2023, it should be viewable!"

"The absolute worst Customer Service. I rated Mutual of America with one star only because zero wasn't an option."

"Would give 0 stars if possible.... Can't get hold of anyone. Just sit on hold forever."

"0 stars if possible. Waited on hold for over an hour. The representative was unable to assist me or answer a single question. Poor customer service. Poor online portal. I wish my employer used a different company. If you have a choice, do not choose Mutual of America."