AT&T Store

"Liz and Julio were extremely helpful this morning in transferring data from iPhone 6 to SE. Best customer service ever!! Will definitely go back."

"Terrible costumer service, I upgrade my phone and returned my old and I was still charged. Jacob the officer manager at the time never forwarded my old phone. I was charged and dealing with this matter presently . This happened in December 2023. The district manager Jaime is aware of this situation and has done absolutely nothing. Since December there has been three store managers in this location good for nothing. I have been in touch several times with Aakem and still no answer. I was informed by him that I am not the only costumer with this issue. Of course Aakem is no longer there. They currently have a covering manager who I have spoken to at the store, he said he was going to handle my situation. Today I called after several times of no call back, I sent a text to the (see test) (((((Hello, this is jenny, I have called you twice left messages and still no call back. I am still dealing with the balance in my account that has not been dealt with at this point. I don’t know what else to do except to file a case against AT&T small claim court, or further. This is now considered fraud.))))) finally, i received a call back today from him, explaining why I was charged. I asked him to read my notes on my account, this has been an on going matter. His words exactly to were ‘ IM NOT GOING TO DO THIS BACK AND FORTH THING WITH YOU, DO NOT CALL BACK’!! and hung back. I immediately text him (see text) (((( I have your information and I will make sure to report on how rude and unprofessional you are.)))))). I am flabbergasted with this kind of costumer service. There is no leadership, guidance, poor costumer service, and poor training. The staff has no idea on what they are doing. Shame on AT&T, after over 20 years of using there service, they have convinced me that it’s time to chance.."

"The sales girl was most helpful in making a decision on what kind of phone to get.. She was most knowledgeable.. She was able to transfer all my information from one phone to the other.. She was very kind and patient with me.."

"Mary was Fantastic!! Took care of all my needs. Very well versed in her job. A huge asset to your company Thank you Mary!!"

"Erik was extremely helpful and so persistent in solving all our issues. He was so kind and personable, he absolutely made our experience!"