Duane Reade

"Waiter 48 (FORTY-EIGHT) minutes for someone in the pharmacy department to answer my call. The guy that finally answered was rude & hung up on me as soon as he answered my question."

"Bring Back The Old Store Manager He Was Best Thing In That Store, His Customer Service Was Amazing & He Always Show Appreciation To His Team ! The Manager Now Ain’t It She Needs To Get Some Surveys….."

"Exceptional Service and Professionalism! Rating: ⭐⭐⭐⭐⭐ I recently visited Duane Reade and had the pleasure of interacting with one of their incredible employees, Alex,Nick,Omar, Miguel . I cannot express enough how impressed I was with his outstanding service and professionalism. From the moment I entered the store, Alex greeted me with a warm smile and made me feel welcome. Alex knowledge of the store's products was truly remarkable. He patiently guided me through the aisles, answering all of my questions and providing valuable suggestions. Nick extensive knowledge and expertise helped me find exactly what I needed in no time. It was evident that they take pride in his work and genuinely cares about helping customers.Not only was Alex, Nick was knowledgeable, but they also displayed great patience and attentiveness throughout my entire shopping experience. They took the time to understand my needs and went above and beyond to ensure I was satisfied with my purchases. Their friendly demeanor and willingness to assist made me feel like a valued customer."

"I arrived at 7:55pm today to the pharmacy that is advertised to be open until 8pm. It should have been an easy pick up before closing - i took a car from work to get there in enough time. I do not have time tomorrow to pick up my prescription and I am on a very specific treatment plan for an extremely sensitive medical condition. Upon my arrival, the entire pharmacy was caged up/closed from the public and the pharmacist stared at me through the cage like she couldn’t hear me instead of offering me help in getting my prescription since it was not yet 8pm. Thank God i don’t have a life threatening illness, but need my prescription regardless. I spoke to an associate who laughed at me when I started crying and the manager walked away. I understand if they want to save money on staffing and close at 7:45pm, but it should be advertised as such so people can plan around it and get their medicine. Anything else is negligent behavior by a medical professional. No one should be exposed to medical risk of interrupting their prescribed treatment plan so that the staff can leave 5 minutes early. The correct hours need to be updated, reflected and adhered to. This is a life safety issue."

"Pharmacy staff is extremely unprofessional. Tried to give me the wrong prescription. Told me my insurance had denied my medicine but they were reading from a completely different insurance request. Either gave me incorrect information about medicine shortage or lied to my face, because every time I went there was a “state wide shortage” only for my exact prescription. When I changed it and went back the next day the “state wide shortage” which has no coverage online was now for the new prescription, the old one was in stock, but they don’t save old prescriptions so they deleted it. I have no more medicine and it has been a week plus of this. Someone needs to teach these guys how to do their jobs."