Verizon

"Great customer service! Tamar was friendly, knowledgeable, and helpful."

"Do not go to Russell wireless in Emerson New Jersey. I warn you all he’s a scammer for almost 2 years. He threw a galaxy phone watch on my bill and never removed it . Even though I brought it back the next day. He never removed it off. My bill kept riding it out. Fraud prevention. Had to put an early report for him yesterday he keeps doing this to me and my mother every time you walk in to a store."

"I highly recommend seeing Xavier at this location. My father lost his phone and knows next to nothing about cell phones. I live over 2 hours away and I’m 8 months pregnant so driving to him wasn’t an option. Xavier was able to assist me over the phone so my father (who had zero phone to communicate with) could quickly pick up his new phone and have everything transferred over. I always worry that these authorized retailers will take advantage but I felt super comfortable with letting my dad get everything done at this location. This situation could have been such a headache but Xavier made sure it was smooth and super easy for everyone! Will definitely be using this location in the future."

"Went in to upgrade my phone. I was given the impression that everything would be transfered over to the new phone. So, I thought that meant ALL content from my old phone. What they neglected to mention was that only 3 months of text messages would be copied over. I had years of correspondence with valuable information, along with sentimental notes and pictures from loved ones. Some from people who have passed on. It was very important to me to keep that stuff and now it's irretrievably gone. If this is a standard practice, customers should be informed of it prior to wiping their old phone. If I was aware, I would have postponed the upgrade to ensure that I could personally backup all contents in my messaging apps. Not cool. Very disappointing."

"Xavier was extremely patient and helpful in getting my iPhone 13 working again. The SIM card kept failing and he was able to fix it on the spot. Thank you!"