zZounds 8 Thornton Road, Oakland, NJ 07436

"Excellent internet ordering experience. Guitar case ordered was marked as a Blemished item and therefore discounted. Item was very fairly priced, shipped quickly, packaged very well and arrived in 3 days. Upon inspection of the case, it is in perfect condition. Not a mark on it that I could find. A perfect, snug fit for my Epiphone Masterbilt Excellente, exactly as stated on the zZounds website. Very pleased with the communication, fast shipping, great packaging, great value and excellent product received."

"This is by far the worst company I have had to deal with. Their customer service is complete trash. I ordered a drum kit and they sent me the drum kit with no bass drum and an extra rack. I had to send it back and they tried to make me buy another one without giving me a refund. Now I can’t order anything from them because they screwed up that shipment. They have blocked my phone number and will not answer the dang phone. Go do business with another company and let this trash company fall to the ground. If there was an option for anything less than a one star you best believe that’s what I would pick."

"May be good for some. I used them twice. Paid off old account early, to order a device on payment, and pay off early again. The whole cost was debited, so I paid for the return because I was texted that it takes 24 hours to receive a lable. I had to leave, and couldn't stay home to print waiting. They caused error in my bookkeeping. Was emailed that it may take longer now, and I sent it directly back where it was shipped from. I am done with them, and will purchase later from Sweetwater. I was trying to get a few items now that I need. I will not go through this again. Not worth the aggravation"

"Purchased tons of items from Zzounds several years ago when I was a DJ and was always impressed with the stellar service. Recently got into playing guitar and decided to give Zzounds a go again for purchasing my guitars and other equipment. I'm really impressed with the outstanding speed of free shipping, the amount of inventory, fair prices, and wonderful customer service. Furthermore, the payment options are great. I never had a complaint 10 years ago when I purchased from Zzounds and I sure don't have any complaints now either. Thanks a bunch, rock on !!!"

"I've been using zZounds since 2012. They have great customer service, products are as advertised and above all else...BUDGET FRIENDLY!. Their payment plan options have allowed me to build up my DJ collection. I've been a fan of them from my first purchase to my most recent one."