JetBlue,

4200 Genesee Street, Cheektowaga, NY 14225

"Friendly and professional staff."

"Not an amazing flight experience but definitely good enough for all your domestic travel needs."

"Sorry JetBlue years ago you were great. My flights changed departure times multiple times, changing my layovers drastically, my last flight changed 3 times the day of my flight, one of which was an hour different! They charge for headphones and blankets on an overnight flight , which feels like nickel and diming your customers. No blankets or pillows are given on overnight flights like other airlines do. I have had to call customer services a number of times, they are always kind, and I love the call back option that prevents me from being on the phone for hours on hold, but their hands are often tide and they are allowed to do very much. The bumpiest flights I've had are always JetBlue, so sadly not a fan."

"Worst ever customer service. Somebody charged an $815 trip from the Dominican republic to JFK airport and it wasn’t me on my credit card. I called Jet Blue to get it resolved. When I called a machine answer saying there’s going to be a two hour and 45 minute wait but if you’d like it to be sooner you can do it via text message with a live person so I say OK. Sooner was 2 1/2 hours instead of two hours and 45 minutes. I finally text with the person tell her what happened she’s able to pull up the individuals full name and what the flight was etc. from my credit card charge. Then she tells me I have to get in touch with “ Crew support” and to dial the number I literally dialed to get in touch with her. I said OK can you transfer me? She said no I’d have to call that number and ask for crew support. So I call the number and have to wait yet again two hours and 40 minutes to get in touch with a person. I asked them for crew support. They say OK they’ll transfer me. I get disconnected in the transfer. I called back another 2 1/2 hour wait to talk to a person. Finally get in touch with Jet Blue again asked to be transferred to crew support but this time I say last time I was disconnected do they have a direct number or extension or some thing that I can have so if I get disconnected I don’t have to wait another 2 1/2 hours to talk to someone? She said no but she said she would stay on the line until they answered that I would not get disconnected from her if the line didn’t transfer properly and she could try again. I agreed. Sat on hold for another 2 1/2 hours listening to music and then I get a call from Jet Blue. I put my call that I’m on hold with on hold and answer . The woman says yes you’re on hold with this other person and they’re trying to pick it up and connect me but apparently there’s some issue and it’s not connecting. I said yes I was on hold listening to music she’s like OK do you wanna go back to that call? Absolutely not if you’re the person I need to talk to I’m not getting off the phone with you . I explain my whole situation she verified that yes it was some other person that use my card flew from the Dominican republic to JFK gave a fake address and they had an email and phone number for them. They have international access so I’m hoping to hear back and I made a police report and I am going to press full charges if possible. So I started at 9 AM to get in touch with Jet Blue I didn’t finish until after 6 PM finally getting through and getting information. Absolutely unacceptable. I would never fly with this company if this is the kind of service they provide."

"I always fly in and out of Buffalo on JetBlue and it’s always a great experience. I haven’t yet been delayed more than 20 mins maybe but if they did need to delay for weather or the safety of their passengers I’m all for it! From what I’ve read they have one of the highest safety ratings. Last Friday I needed to get home quickly from Florida due to a family emergency and they got me on the next direct flight, waved the change fee AND upgraded me to better seats in the front row so I could get off the plane quickly. Above and beyond on their service - I will continue to be a loyal JetBlue customer."