Apria Healthcare

"I have nothing but bad things to say. They have been cashing my checks, and then still taking me to collections. On top of that they have been withholding my medical supplies. Thanks to them I have had to ration supplies. I have since swapped to another company, have receipts that my accounts have been paid since November of 2023 (currently Feb 2024) and am still receiving bills and calls. Talking with their billing department is nothing but pain and suffering. Update: I have reached out to the email in the response from the owner on 3/6/24. I will update when I hear back. Update 2: 3/9/24 - I was able to speak to someone at the customer care team, they where able to review and fix all my past issues. I would like to state that the customer care representative was very helpful. If people have issues, contact them through that email. But wanted to update and give closure."

"18 calls. That's the number of calls to or from Apria from Dec 15th - Jan 15th. It started with the automated call telling me my order was ready to be set-up. I called and was told they were sending over a sales and rental agreement that I needed to e-sign to get it processed. They said the email was coming over shortly and hung up. Nothing came, so I called back the next day because now they were closed. Same thing, didn't get it, called back, said they were sending again, didn't get it, now they're closed for the day. Finally talked to someone else on 12/22 who actually had good advice and asked if I wanted to wait until after 1/1 because otherwise I'd have this big payment and my deductible would restart right after. I agreed that was a good idea and called back after New Years. Same thing, sending me an email, but this time it actually came through. Only problem is they had the wrong mask, so I had to cancel it and call back to get the right mask on it. That took another day and multiple calls. Finally it gets sent over with the right mask, and I sign it. Got the confirmation email and everything. Then I hear nothing for a week. I call back and ask what the timeline is since I already signed the agreement. The person told me that they wanted to re-run the numbers with the insurance because it seemed wrong. I said that was fine and they said they would call me back shortly. This was around 1pm on a Monday. 2 days later, I called my doctor, had them transfer the prescription to Nunn's Home Medical, and called Apria to tell them to cancel and retract it from my insurance. They did that right away. In less than 1 day since my doctor sent my script to Nunn's, I have already received text messages and setup an appointment to go pickup my supplies. They texted confirmation, were pleasant on the phone and confirmed everything I needed so it would be ready when I come in. Explained the costs and how my insurance would cover it with the deductible, monthly costs, etc. Just a breath of fresh air after what I've been through with Apria for the past month. I would not recommend Apria to anyone. It shouldn't be this hard to get medical supplies, and Nunn's just proved to me that it's really easy when the company actually does their job and cares. Save yourself the headache and avoid this company. ******** Response to owners response. Read my review. I called 18 times. Talked to multiple people. They had all of my info, script, insurance, etc. Nobody got anything done and never called back after we spoke and they said they were sending an email or would call me back shortly. Your offer is hollow. You had 4 weeks to help. You failed miserably at every turn. Everyone should go to Nunn's if they're in Syracuse or Utica areas and want great service. Avoid Apria at all costs."

"Worst company ever. I have gotten disconnected so many times in the middle of the conversation only to call back and start all over again. Did not place my CPAP order for 6 months and because during that time I went on Medicare that stated it was my fault. They have no idea about billing and how it works. Rental agreement was for 10 months and Jan 1st I changed Insurance Companies.. First 6 months were paid by the old carrier and they started all over again for 10 months. Then they are telling me I have to now pay out of pocket. I have had a CPAP machine for 20 years and NEVER had to pay out of pocket"

"Clifford in the resupply department is the absolute worst! He is rude, condescending. He acts annoyed and like he is being bothered when you call to make an order,even though that’s his job. Then to top it off he has on numerous occasions NOT put my order through! I need these supplies to stay alive ! I waited 2 weeks before calling, only to find out he never put my order in, then I call back 5 days later AND HE STILL DIDN’T PLACE MY ORDER! When i call to see where they are , he doesn’t apologize for forgetting, he once again acts like I’m bothering him! I have complained to the office but CLEARLY nothing has changed. Maybe he’s the son in law of the CEO,i can’t imagine why he’s allowed to act this way to patients? i would have been fired long ago if it was me. Some retraining at the least would be nice. He has NO BUSINESS working in customer service , or working for people with physical limitations. He is borderline abusive. I am currently looking for a different provider because nothing has changed and I refuse to PAY TO BE VERBALLY ABUSED! Take your medical supply needs elsewhere if you care at all for your medical needs or if you don’t want to be verbally abused every time you need to make an order because there it’s No online option for all the products. Clifford is the only way you might get your supplies"

"Waited several weeks after the order came went to them finally called them the response was, "we were not sure about what your primary insurance was " . No one thought to call me and ask. I made an appointment with a therapist for my initial Cpap appointment. She called in sick and no one called to notify me . I rescheduled for today at 230 pm. It is now 305 pm . I called the office I had to leave a message they will get back to me in the next two days."