Nickel City Mini-Storage

"DO NOT RENT HERE!! Last night ( 4th of July) at 6:44 pm I received a message from Brittany that there had been an “incident” with my storage unit and to call her. It’s so hard to ever get anyone to answer calls from them. So I waited… The “incident” was that someone broke into mine and 7-8 other units YESTERDAY. I was so angry because they waited more than 24 hours to call me and Brittany was so nonchalant about my belongings being not secure for who knows how long. She just said - go check it, see what’s missing and did you get insurance?!? Then call the insurance company and file a claim. WTAF?!? No- I am sorry, no to them ever contacting the police, no good answer for why they waited so long to call me, and then I asked when employees are on premises- she said the manager “tries” to check in once a week. What?!? When I told her I wanted to talk to the manager or owner she said someone would call me the following day. The scumbags that broke into it cut the main latch so you couldn’t even secure it. This ruined our holiday because we had to leave a celebration and my child had to witness the destruction and theft of my late mother’s antiques, pictures, and other personal effects. My mother passed in October and I rented this storage in good faith that her/my belongings were protected. The thieves had plenty of time to go through each & every single box and steal things that are irreplaceable. My daughter cried all night after seeing pictures of her Gramma thrown on the ground like they were trash. So far, $7000 worth of irreplaceable antiques and personal items ( family grandfather’s clock, vintage Disney coin collection - that my mother collected for years) are gone forever. We were there for hours and hours last night waiting for the police and trying to secure the unsecureable. Will the owner pay me another $600 to move my belongings out of there?!? All of this costs so much money and I am just sick right now. While we were there we talked to four other renters that got the same call. I walked through the business and took tons of pictures of so many other units that had faulty locks, hinges or had been broken into. When I began renting there, I was told that I would be given a key to the unit’s door, which when I moved my stuff in - found out that was not true and had to hurry and buy a lock while my belongings sat unsecure. So there is NO back up security if the thieves, cut your locks. NONE! So now is the waiting game to see IF I will get a call from the manager and see if their camera system works and how they plan on doing. It’s great that the owner is not even a NY resident, but just collects fees and does not fulfill their end of the deal by securing the units at all. DO NOT RENT FROM THERE!! What a nightmare. Thanks to the new owner for never updating a thing or adding any additional security to your facility. From all the negative reviews - this has been going on for a very long time. I wish I would have checked these before moving my belongings in!"

"Rented for about 2 years then after new ownership was compromised twice so decided to stop paying,then they tell me I'm locked out for late payment. Well why should I pay to be robbed! I'd rather just move my stuff and file a lawsuit.They have no right to keep my stuff if I want to move. I was never shown any such policy about that!"

"Never ever rent from these people they are nothing but lifeless people That doesn't care about you or your service all they care about is the money This is my first time renting from my storage unit out of my whole entire thirty years on this earth And I was only renting for a year and my stuff got broken into along with many others when I discovered mine in Oct of 2023 They are making it more of a household to try to even file a claim even if you paid insurance. The whole entire round about is b******* and their policy is b******* I've never been so disgusted in my life with a company. I even tried calling to resolve my issue. And nobody gets back to you. I find it very unprofessional of them and how they handle your claims and handle The Business there. Let alone the fact they don't have. That place secured enough. When you put your stuff in a storage and it's supposed to stay safe like a bank account. And it did not now they're not trying to help me resolve or get my money back very displeased So again I will make sure everybody knows not to rent from here"

"Been renting from this company for about 5-6 years with the original owner nothing ever went wrong or stolen. He was very hands on. Ever since these new owners have took over the property, My unit has been burglarized, over $6000 worth of stuff in my unit that has been stolen! I can’t get anyone on the phone. There is representatives that pick up the phone without out of state numbers from all different kind of area codes , very unprofessional. You can’t get an owner on the phone or a corporate number . I’m filing a police report and I’m taking them to court. Do not rent a storage unit from this company!"

"Since this company changed Ownership they are by far the worst. Getting somebody to answer the phone is impossible if you have questions or problems. The rent has gone up consistently every couple month since the new ownership. In the winter good luck with getting in there because they do not take care of their snow removal well at all. And last off if you happen to be late and get locked out of your unit they will give you a song and dance for 20 days then tell you oh here is the combination for the lock, like don't you think that would have been a smart thought on day one!"