United States Postal Service 725 Hertel Avenue, Buffalo, NY 14207

"O.k. I've never been to this post office personally but, I sent a package to someone who lives in this area. #1 the priority package took TEN days to get there. when my son received the package, it was OPENED and the contents which included two gift cards worth 50.00 each, a package of travel toothpaste tablets, blessed rosary beads, a birthday card and his social security card. NOW, the MOST upsetting, disappointing and SCARY thing is the fact that his social security number may have been COMPROMISED! I tried contacting the post office directly and each time they hang up the phone. I contacted the postal inspectors and was told to file a claim. O,K, what does this do for my BELIEF in the INTEGRITY of the USPS? OR the compromise of my sons social security number? As someone who is very familiar with the SOP of the USPS, the package tracking details do not indicate any damage to the package upon arrival at the postal unit. Nor, does it bear the scans of damage at ANYTIME during its travel. YET, the package was delivered in a "sorry your item was damaged" bag. So, my question is HOW did the sides of the package get cut open, the birthday card opened, and the gift cards taken out? Let me not forget, I guess the person responsible for helping themselves to these items, suddenly found their moral compass and left the rosary beads. They also wouldn't have known what the package containing the toothpaste tabs were so, that was a SURPRISE gift for them! We all know that the dentist ain't cheap so, I HOPE that helps you sir or mam or whatever pronoun you choose to use. Now, it is up to ME. The VICTIM, to file claims and contacting the gift card companies as per the customer service rep. who took my call and said they were refer my case to the postal inspectors. I called this Monday. Haven't heard a word from anyone to date. Sincerely, Never More Dissapointed in the Quality of the USPS"

"I am so surprised to see many negative posts about this post office. I have never had a bad experience there. I actually choose to go to the Hertel post office even though it is farther from my home. It is busy at times but the employees move customers through quickly."

"Great service love the supervisor with brown hair & glasses. She took from her lunch break to help me track down my package which we found & she was able to give to me so I’m very thankful for herrrr!"

"The lady with the red short hair was the hardest worker every, however the management and other staff failed to assist when she called for backup when the line was out the door. Companies are so worried about employee retention and they are running the hard working employees down. This is sickening what they did to her."

"Very poor service when I have issues with packages and delivery. Some of the workers are rude and other workers are nice. Delivery is inconsistent at best and has been late an above average amount of times. I prefer other shipping venues because of the stuff I have faced with the postal service. Otherwise I have to be patient with the unstellar service I have faced with this shipping venue. Hope they hire more diligent workers. The normal mail person in my neighborhood is a good worker though. Hope she continues to deliver my mail so well."