Skylights For Less 20 Lewis Street, Oneonta, NY 13820

"I would give 0 star if I could. It's a total scam. 1. DO NOT ISSUE REFUND after receiving the return. $1,100 for nothing. After over a month of negotiation in order to get their authorization for return, I finally received their email with a Return Goods Authorization Number. I followed all the instructions including emailing them in advance about when the return would arrive. I drove for over 1 hour and delivered the two heavy skylights myself at their warehouse. The items were well inspected and accepted by the warehouse worker. Despite all the facts above, they just DENIED receiving my email about the delivery date, and then ALLEGED the return was unauthorized and REFUSED to REFUND for the skylights that already lied in their warehouse. If they say they don’t accept return or refund in advance, I could have sold the skylights on Craigslist and not have to go through this ridiculous process with no skylights nor refund. 2. Misleading picture and description My reason for this return is because the items I received do not match with the pictures on their website. For Velux FCM 2270 skylights, their website set the most expensive white laminate type as a default option. The pictures show that it’s clear and transparent while the product is not. 3. Ridiculous customer services: No Phone Number & Ignore email or live chat communication. There isn’t any phone number on their website. The number in their email keeps you waiting and no one ever answers or replies to your voicemail. After refusing to refund, their support team just ignored all my emails requesting for more details and updates without any explanation or even response. 4. Horrible and double standard return policy It takes over a month to get their authorization for return, although they initially claimed it would just take 2-3 days. However, they required that the return has to be delivered within 15 calendar days upon receiving their email, which they sent by the end of a day. Even though you got their authorization number and did everything they asked, guess what, they still said the return is unauthorized and DO NOT ISSUE REFUND after accepting the return. They want both the goods and the money, but nothing for the customer."

"I would give zero stars if I could. I ordered flashing over two months ago and still no word. At one point, they promised the flashing would be delivered a month ago. No response to emails or phone calls. Is this place a scam?"

"They’re return policy means nothing to them. I purchased 2 trim kits that would not fit my windows. I have had no response to my requests for return instructions. Awful customer service. They ignored multiple emails. I’d never use them again.."

"I moved into a home where any skylight opening mechanisms were missing, so I was grateful to find this! I didn't need a long device, just something that made the twisting the awkward latch easier. It it is SO much easier - I use my skylight for fresh air MUCH more. This company was the only one to sell this exact product."

"We ordered black out covers for our skylights that didn't work because the magnets were not strong enough to hold up the shade. Skylights for Less wanted to charge us a 30% restocking fee. They finally agreed to contact the company and waive the 30% restocking fee but still charged us 5% for using our VISA. It is clear that Skylight for Less is more concerned about their bottom line than providing a good product for their customers."