BSR 120 Eldredge Street, Binghamton, NY 13901

"Worst possible choice for any work to be done. Zero professionalism. Plan on having to call them back to fix what they install."

"I was totally unwanted on our new metal roof, which was done in a very short time. Why Moshes was very wise about our needs and it is a great asset for your company. We will recommend this business for any roof, especially considering the reasonable value. The whole team was very attentive to our needs and desires and crura was very professional throughout the whole process."

"Highly Skilled. Business Pleasure. Rapidly Efficient. Work Excellence. Overjoyed Client. Impressively Polished. Business Delight. Swiftly Accommodating .Stellar Performance. Delighted Customer. Exceedingly Competent. Business Efficiency. Speedy Transaction. Work Satisfaction. Thrilled Client."

"I have been ghosted by them twice now. Back in the fall one of their guys came to assess my roof and gave me an estimate on the price of repair. The price seemed fair and I was interested in moving forward but he informed me that it may be about 5 weeks as they were booked up. I was fine with the wait and was told he would call when they were available to do the job. No one contacted me and so I called them back in May. The same guy from before didn't even remember me or my house and said he would be by to look at it again the same week on Tuesday or Wednesday but then never showed and I still haven't heard from them since. Can't say anything to the actual quality of their work but I'm not sure if I want to find out at this point."

"UPDATE 12/28: Duane and team came back out before Christmas to address the overlapping heating cables, inspect the work done, fill holes left by moving/replacing the gutters, and to take pictures of the completed work. I updated the below with **comments. Once Greg became involved, our issues were quickly addressed. The last piece we are waiting on is the pictures of the completed job. UPDATE 12/16: Greg has been working to address our additional issues and concerns. Will update my review based upon that resolution. Go with this company if you enjoy the following: - Lost paperwork - **I was told this is being addressed with a new organization system.. so hopefully this will be the exception moving forward. - Several unreturned phone calls (and now e-mails) - **to clarify, the salesman was the primary culprit of not returning my calls. Nick, Greg, and Duane were all very responsive to address the numerous issues and concerns. - Having your project remain incomplete while the workers leave to work another project because the scheduling is unrealistic - **I was told this was addressed with the employees. - Having 2 new workers who have been with the company for 2 WEEKS be left to their own devices on your project - **I was told this was addressed. There were some errors done with the new workers, but I think it's still unfortunate for 2 new employees to be sent out to a job by themselves without a more senior employee present. - Unsecured downspouts. I don't mean just missing screws on some of the brackets, but downspouts that were 3 inches AWAY from the house - **Duane spotted this issue immediately and addressed it when he came back to install the heat cables. - Crooked downspouts - **this was corrected by Duane. I had to ask him to plug the holes since we deal with a lot of lady bugs and other insects and I really don't want them to have even easier access into the house. - Leaking gutters - **the BSR team came out right away to correct this. I just hope this isn't happening other places where I cannot as easily see the gutters. - Downspouts that have no run-off gutter to lead water away from the foundation of your house even though you told the workers you already have foundation water issues - **Duane immediately addressed this concern and put in a temporary solution before he was able to come back to more permanently fix it. - Unsafe heating cable installation- **According to BSR, wires overlapping is only unsafe if they are in use for 50*+ weather. Regardless, my husband went out to more evenly spread the cables for our peace of mind. - Heat cable wires that don't reach the outside outlet, or are not in the location you discussed - **Per Greg's direction, Duane came back to move the cables so they now reach the same location. - Being billed above your original quote because the original salesman apparently underquoted the company, even though your "contract" specifically outlines the requirements and costs - **Greg responded right at the same time as my review and took care of this issue. We are paying the cost we were originally quoted. Now, I was originally going to give the heat cable team some credit for coming back to fix the first team's issues, but then they seemed to mess up the heat cables which is a fire hazard. Not happy. - **Apparently Duane was not the one to install the heat cables on this section of the house, which is still frustrating since I specifically told Duane I didn't want the new guy working on the house without Duane specifically overseeing his work. All in all... if you're willing to follow up several times and *critically* review the work done by BSR, your job should turn out alright..."