Music & Arts

"It is very sad that you cannot please everyone. Unfortunately there are policies and procedures put in place by our corporate office that people either dont read understand or feel that these policies don't apply to them. It's also very disappointing to see how people will lie and fabricate information to make either the store or the employees look bad and that they do not know what they are doing. Everyone here is willing to work with anyone to resolve a situation but have to realize that when you deal with a corporation there are certain things my hands are tied with. To shame me personally is down right ignorant and uncalled for."

"Took our daughter here for vocal lesson for a month and informed them it would only be 4 weeks and to cancel further payment after that. Vocal teacher was great and worked really well with my duaghter. My wife created the schedule around her work schedule for the 4 week period snd everything was great until the last day. They charged us for another 4 weeks, refused to give us our money back, claimed we had rescheduled the last day (which we did not, the schedule was made the day we signed up) and by "rescheduling" it rolled us into another 4 week packet of classes whuch we did not want. Christine the manager yelled and my wife, got mouthy with me, raised her voice and constantly interrupted me on the phone. Refused to give me the district managers number and offered zero resolution. They literally stole our money. We've email jarrod, the district manager and was also told he would call. He has yet to do either and its been almost a month. The only reason this place got 2 stars is because the vocal coach is great. Their manager christine is an absolute nightmare to deal with. Lies, steals and is extremely disrespectful."

"My son is a 6’4 high school sophomore, the marching drum harnesses are not one size fits all. They do make extended sizes but none are currently available. It is because of Tim in the service department that Alex will be marching with the quads! Tim went above and beyond to help us out. He built a harness that fit my son’s broad shoulders and height! I am beyond thankful and impressed with Tim!!"

"The teachers are wonderful, but the woman that runs it is a bad business woman and doesn't inform you that she is saving your card info and automatically taking your money once a month. She leaves it for the fine print and doesn't make note of it directly to the customers. She hurries through the sign up then sends u away with a paper of "terms and conditions" that still do not highlight monthly charges. This is not a local music school trying to help kids. It is a corporation."

"This company will get you into a contract and deduct payments automaticAlly but will NOT provide you the ability to check balance online, nor will they mail any information out. DO NOT go through your school with a rent to own option. An instrument that they sell out the door for $200 brand new they will charge you $745 for over 21 months. They are extremely deceptive and have lied and given me numbers that do not add up over the phone when I call. Furthermore, the manager got an attitude with me and said, "Whatever," before hanging up on me while I was asking about my account information which again, I cannot obtain any other way. What a terrible company to scam and prey on families looking to do the best for their kids and get them involved in music."