Fire & Water Restoration, LLC 7035 Van Buren Road, Syracuse, NY 13209

"I highly recommend Fire and Water Restoration LLC. We had a water issue in our basement due to a hot water tank issue. My insurance agent recommended them and from my first phone call, I felt confident I called the right place. They came out within a couple hours and explained everything they were going to do and started to remedy the water issue. We had many questions and concerns, which were all answered and helped us feel confident with their procedures to take care of the water and prevent mold issues."

"This group really knows what they're doing. They dried out our floors, walls, and ceilings after a leaky water line connection to a new refrigerator installed by Best Buy flooded part of our house. They thoroughly documented the damage and repairs and billed Best Buys' insurance company directly. They basically gave us back our house."

"This company is a clean up crew, not a restoration company. I had a pipe burst, they came within 48 hours to vacuum up standing water and they left fans/dehumidifiers. The tech told me they would leave them 3 or 4 days and pick them up after. They also rolled up my carpet and popped off my baseboards so everything could dry. So far so good. Then I had to call them on day 6 to ask if they were going to pick up the equipment. They did on day 7 and proceeded to charge me for 7 days on equipment rental. After they picked up the equipment they never came back to roll my carpet back down or to put my baseboards back on. Not only that they didn’t provide me with a mold test to prove anything they did worked. On top of that they never gave me a receipt for the work, just sent it to my insurance agency, who knows what they charged for terrible work. Not to mention the entire time the communication was so spotty. I know have to call in other pros to finish what they started. The definition of restoration is to bring something back to its original condition, these guys are simply cleaners. Would not recommend this company if you want any quality work to be done."

"We recently experienced a sewer line back up in our 123 year old fraternity house on the Syracuse University campus. The staff was extremely responsive and professional in remediating our issue and the area affected was thoroughly cleaned and disinfected. I was impressed with the response time and follow up. I would highly recommend this company to anyone that experiences this type of extremely stressful emergency. Excellent work and a very reasonable price!"

"Had an Ice Dam form on our roof which caused extensive damage in my bathroom. This company was recommended from my insurance company. Amazingly fast response from the time I submitted my claim until Fire & Water contacted me (same day as claim). Dean came out and assessed the situation. He was very courteous and professional. He came back today today to start the demolition. I am very pleased so far with this company. They sure seem to know what they are doing and that gives me confidence that this job will be done correctly. I would recommend them."