Advance Auto Parts 1071 Old Country Road, Riverhead, NY 11901

"I would like to express my gratitude to both Ray and Dave for making my experience at Advance Auto Parts truly amazing. I purchased a battery on their website with the plan of having them install it for me. Despite reaching out to other Advance Auto Parts locations and making calls, none of them demonstrated the same level of commitment to assisting me until I contacted the Riverhead location. From the moment I spoke with them on the phone, they gained my trust. Upon my arrival, Dave informed me that he had scheduled Ray to assist me in installing my battery. It was raining at the time, but they still displayed the initiative to help me, a quality that is hard to find these days. Ray promptly put on his jacket and got to work, making the entire process very smooth. Their knowledge and expertise were evident throughout, and I cannot thank them enough for their assistance in installing my Subaru battery. Advance Auto Parts in Riverhead is very fortunate to have such a dedicated staff working for them. I cannot recommend this location enough for your car needs."

"Bob and Ray , managers I assume - extreme gentleman…they helped me beyond their job description but on a personal level. They now have a ANOTHER new loyal customer - thank you both!"

"Went for UPS Drop Point service and found extremely friendly, knowledge and welcoming staff. I spent years of my life in the automotive service industry and this isn't as common as it should be. Highly recommended!"

"I visited this store for the first time and I kept standing at the counter for 10 minutes but no one came to assist me and a guy named Bob called me and told me that someone will be with me shorty if I can wait (very rudely) and I told him that I can absolutely wait. After waiting for 10 minutes the same guy Bob shouted from the other side of the store that no one will come to that counter to help me and if I needed help then I will have to come to his counter and I immediately went to his counter and as I started talking to tell him about why I was there in the store he cut me off very aggressively and he told me to wait again until he finishes assisting other customers. I felt extremely disrespected by him in front of so many people and I called him out and told him that he is very aggressive and he later on told me to leave the premises because he will not assist me. This man seemed to have some serious problem with me as I am a woman of color (Brown Muslim) and I can absolutely tell you that he treated me very poorly in front of many people standing there."

"was on line at the riverhead store during a very busy time and watched how they handled the counter. nothing is ever perfect but this was damm close. Dave helped me out when it was my turn and I was very impressed with how he was keeping it all together. he had to do a bunch of extra steps because I thought I had all the information, worked the problems got me what I needed and I left happy. only suggestion is you should put a tip jar on the counter."