Adena Montessori 1376 Holly Avenue, Columbus, OH 43212

"I opened a Montessori based daycare and purchased a lot of teaching aids from Adena. I was worried about possible problems, Because of the previous reviews. But I was very satisfied when I received all the products. Maybe it is different now."

"I ordered A LOT of materials for my new Montessori-based learning center. The materials arrived in a timely manor and most of them were in great shape and are great quality. I read previous reviews about their customer service but decided to give them a shot because of the great deals they were offering. Almost everything was complete, however, one material is missing (tags for 1000 chain) and two materials were incomplete (grammar symbols and #84 missing from the 100 Board). I have been calling and sending emails to their service department for three weeks and have received no response as of today. Buyer beware! The products are great, but the customer service is non-existent."

"I ordered equipment from Adena in February and when i assembled it, there was a flaw in the way it was made. No big deal, it happens, just send me a replacement piece and i'll take care of it. Not that easy....i called and left a message.....nothing. I sent an email and they responded by offering me a $10 credit (needless to say that's a drop in the bucket). i just want a replacement piece, or a full replacement. i don't have much hope that i'll get anything back since now i'm getting no response from them at all."

"Not sure why so many people have had issues with customer service. I made a call just to check on my order. I left a voicemail and was contacted in 15 minuets. The representative was knowledgeable and polite. I ordered a decent size order of 14 items. I placed my order on December 3rd and it arrived December 7th. I went through all my items and everything was fantastic. The quality is amazing for any price but the fact that they have such amazing discounts made it even better. So very pleased and would highly recommend Adena Montessori. Will definitely be purchasing from them again!!"

"They've found a great balance between quality and price of Montessori educational materials. The customer support is about what you'd expect from a small business, they try to get back to you as quickly as they can, but they do seem to get inundated at times. They pack their items very efficiently (130 items in just 14 large boxes for the largest kit - two items are still pending), and with a few small packing adjustments they'll be able to prevent any cosmetic damage from occurring. In my experience from ordering the Deluxe Kit (Kit-4) two items are still pending from my inventory of the deluxe package, but only three small items had minor cosmetic damage. In addition, I had to do minor repairs to a guide rail on the geography cabinet, and one knob on a knobbed cylinder, and one knob on a botany/geometry item. Will update this post once the order is fully filled and the three items with cosmetic damage are replaced. With a little bit of adjustment to their workflow and packing technique, they will be able to ship even the largest orders without any damage and without missing a single item."