JCPenney Salon

"Not happy with my hair cut it turn out ugly hair cut with bunch of ugly layers that makes my hair look weird. Not happy with the experience either , I know I was late, 15 mins later another customer came right after me and told my hairstylist to hurry up because she had many appointments and that she should of took my time appointment instead because she had so many things to do.I don’t know why would a get a phone call from them saying that I haven’t been there in a while when they have so many customers calling them to schedule an appointment and coming in to their hair salon.I will never come back to this place! Completely ruined my hair."

"My 4c hair was not properly done, specifically asked for a specialist in this type of hair. I wanted medium brown highlights but got auburn and my gray hair was not dyed. The young lady was so nice, just inexperienced. It took five hours for highlights and a cut!"

"Helga chemically burned my scalp, to the point there was open wounds and I’ve been scabbing and oozing for over 5 days now since my service. I’ve been doing the same thing to my hair since November and have continued to get my hair done every 6-8 weeks after with my usual salon and she had the audacity to tell me that it’s because I had some regrowth meanwhile I watched her apply black dye over the area she was supposed to be bleaching. I have a single streak in my hair, it should have been a very simple job, even when I had bleached my hair myself I have never done the damage that this “professional” had done. I will never be returning to this place, you’re better off going to a lemon tree or super cuts."

"Some customers have to wear a mask Other customers don't have to Stylists wear the masks wrong My stylist did her job and was the only one to wear the mask correctly"

"This place completely ruined my hair to the point I had to chop it all off. I went in for balayage and showed the woman doing my hair a photo, I also asked for long layers and to keep the length. The woman I seen was named Angela and she was the manager so I felt confident. She completely DESTROYED my hair with bleach, it was burnt and fried and not blended AT ALL. it was one straight line of blonde across the back of my head. She chopped one side of my hair off and left the other long. She didn't even blow-dry it for me in the end and didn't show me the back. She told me this was just a "draft" and to come back in the following Tuesday to get it fixed. She charged me $125.00 dollars and the price on the website is $105.00. I gave her the money and went home. When I got home I was finally able to see the back of my head and was distraught. It was ruined. My mother in law called them that night and left a message. She called back the next day and had told my mother in law that she asked me to come back in the following day and that she had another client after me thats why she wasn't able to finish it, which is a complete lie because I was her last client (it was 9:30pm at night and she had told me she was going straight home, she also told me she was going away for the weekend and wouldn't be able to fix it until Tuesday). I went back in the following night to get my money back, she was not there, one of her employees gave me the money back and she was also rude. DO NOT GO HERE!!! Below you can find the photos of what my hair looked like and what I had asked for. Now I know its never going to look exactly the photos but this is on a whole other level. I normally don't leave reviews anywhere but I want to prevent this from happening to anybody else. If you find someone that works for you there then cool, but I would not go see Angela."