Bliss Spa 568 Broadway, Manhattan, New York 10012

"Management must have changed although the front desk told me it hasn’t. Don’t think the therapist had much experience. Only had shower stall and when I went to use it, I saw was in the midst of showering when I looked up at the shower head and saw a wad of hair. Ugh.The temperature guage to the shower was broken and water took many minutes to warm up. Now I understand why they sent a “manager’s special” (never done before) email to me with discounted price inviting me to come back. I did and now I won’t again. $250 use to buy a great massage and amenities here in the past. I was a frequent customer. They haven’t changed anything- everything is STILL the same from years ago. So run down. Disappointing and should not be in SoHo with these standards."

"The staff were great. The facilities were way below standard for a $250 visit. Old ratty seats in the locker room with holes in them, old cheese that had been sitting out unrefrigerated all day in the waiting room, a shower that didn’t get hot and had little water pressure, half of the spa was under construction with plastic tarps hanging from the ceiling. The men’s locker room was too small with only one shower. Felt like an afterthought. Tiles that had been replaced on the bathroom floor didn’t quite match the existing grass color. The whole place just feels like it’s about to close. Absolutely would not recommend unless you invest time and money into upgrading the facilities. This felt like a $75 value, not 3x that price. For context, I can pay 30% more to go to the Mandarin Oriental for a vastly better experience. Again, the staff were lovely. I just hope they can either find new jobs elsewhere or management invests in much needed upgrades."

"Bliss spa used to be great. What a disappointment. I booked a 75 min deep tissue massage. I wasn’t retrieved from the ladies lounge until 3:07. Quickly disrobed and started no later than 3:10. The massage was promptly over at 4:15. I’m not sure my massage therapist was even trained. One of the showers temperature gauge was not working. Body lotion container was empty. What a terrible waste of time and money. Couldn’t wait to get out of there."

"The service is excellent! This review has nothing to do with the amazing people who work at the spa. They get 5 stars! The company however gets 1. My sister and I were gifted $600 worth of Bliss gift certificates from our bosses & had a great time. However, when we went to use those gift cards, we were informed we couldn’t use them because the company split and changed their policy without notifying the customers. Now, their poor employees have to inform unsuspecting customers that they cannot use their gift in person, but must use them online only. Idk about you but I can’t spend $600 online on beauty products. The point of a gift card is to be able to use it, how you see fit. I watched as the employees got yelled at by another customer. They should not be taking the brunt of your bad business decision. So Bliss, either have it plastered everywhere of this change, before people use your services, so your customers don’t get cheated or change your policy! You’re loosing customers and creating an un blissful experience for your customers and your incredible employees."

"While visiting NYC on business I was able to finally enjoy a massage with a back scrub at this location. I've heard great things about this location and have had trusted family members who have visited gush about their time there. Now I can say they were absolutely correct! My session was performed by Harris, a very experienced gentleman with hands that found every tight muscle that was embedded in my neck and shoulders. The tight swollen feet from pounding the pavement for hours were stretched and pulled back into a supple depuffed state. My back salt scrub left me smooth as silk. The sign of a great massage is when you can barely talk at check out and all you want to do is sleep. My massage induced nap at my hotel lasted 3 hours. Harris is an amazing talent and beautiful soul. I will happily return during my next stay and intend to try out something new. Treat yourself and prepared to be BLISSED OUT."