Drybar - Hell's Kitchen

"This location either overbooks or the hair stylists move slow. I made a booking the day before and was immediately concerned after reading the negative reviews because my mother in-law was attending my wedding that same day. The staff was rude when my mother in-law had asked for an update; it had been 15 minutes past the start of the appointment time. When my mother in-law asked for an update, they said they don’t know and shrugged their shoulders. They showed zero effort in reassuring my in-laws and we lost confidence in their ability to complete the appointment in time. My mother in-law left the establishment and went to a different salon that was excellent in their technical skills and had a wonderful demeanor."

"Incredibly disappointing experience. My daughter and I went for a mother/daughter date. I had added on scalp massages and even confirmed them that morning but apparently the stylist wasn’t aware. When I asked about the massages, the stylist said “we usually do the massages at the shampoo sink”. My daughter and I had barely left the sink so why not just take us back? Additionally, the place wasn’t busy so again why not make it right? It was pouring and windy in NYC so the massages were part of the experience otherwise, why bother? The staff was also unfriendly and unprofessional. They barely said hello. I will not return. Disappointed!"

"It was a disappointing experience !! The management team were not professional at all!! They gave us an appointment at 10! We arrived at time but the lady said “the hair stylist is not here and i don’t know when she will arrive “!!!!! I mean seriously! I had a flight and i had an appointment with them!!!! They don’t even try to give us a good customer service or discount or anything!! They literally said the best we can do is cancel the appointment! What a service! The lady on the reception was very rude! After we done we wanted to pay cash and she said we don’t take cash!! How would I know if she did say nothing about it!! She was really rude and not nice at all!!!"

"Great concept! Walked in, got styled and walked right back out! I have medium length fine hair and was in and out in 15 minutes (just styled not a full blowout). Can’t wait to come back and get the full experience. Andrea made me party ready and I got so many compliments!"

"I'm sad to hear other people have bad experiences. Maybe it's improved, because I had a much better time. I had a 7:30am appointment at this Drybar location on 01/03. I arrived a little late at 7:35am and was seated within a couple of minutes - the fastest I've ever been seated at a Drybar. The location looked clean - no complaints there. The styling took about an hour, which is how long it usually takes for me. The shampooing was good and the stylist was nice. I love how my hair looked at the end! I've included a pic. I left feeling satisfied and I am glad that I had booked my appointment here."