Massage Envy,

525 West 42nd Street, Manhattan, New York, United States

"Their membership is a complete scam. I ignorantly signed up and was charged. When I canceled I had a couple of credits and they assured me they wouldn’t expire. When I went to use them a couple of months later, they denied me a massage bc it was “expired”. They didn’t offer any type of flexibility at all. Instead they wanted to charge me $160 for the massage when I had $200 in credits. Horrible costumer service. Do not recommend."

"This location is great. I've had a few different masseuses here and especially Cileny, Stefanny, and Dolly are all very nice, professional, communicative, and fantastic at stretching and full body massages. The front desk are kind as well. The tranquility (waiting) room is also nice - very relaxing and they have water and fruit snacks. Would recommend!"

"Such wonderful staff. I believe their name is JR at the front desk- so nice! Laura is amazing and super knowledgeable about the body and our nervous system. Walked out a member and intend on remaining one."

"NOT HELPFUL - BAD SERVICE - 0 STARS This location in 42nd Street in midtown was Not helpful at all. Although I’m a Massage Envy MEMBER they were not able to accommodate me for a scheduling mistake in an appointment. They “charged” me (took away a credit for a service) for a month service because I made a mistake in the timing. I do understand that the therapist should be accommodated - but I should too as a member. There was no compromising- not that it matters to them but I won’t give them my money ever again and would recommend others to find another spa. Service means everything - you can find great massage therapist and facials anywhere so it’s the service that matters. I would give 0 stars if it was possible. I’ll stick to my Newport News, VA location where they saved the day!"

"I've been a member with Massage Envy for couple of months and I really love coming back. The facilities are super clean, cleaner more than "Spas". the staff on the front are super welcoming making standing time close to zero. But my best words should definitely go to the staff of masseurs which are professionals, clean and therapeutic. I really wanted my sister to join but she couldn't"