Nu-Look Collision 1036 Front Street, Binghamton, NY 13905

"My business vehicle was stolen and damaged. I immediately went to Nu-Look, they handled all the insurance issues, ordered the parts, fixed the vehicle properly and did so promptly, so that I was not inconvenienced by long delays. I highly recommend them."

"I was referred to Nu Look through an insurance claim. The bumper and back left quarter panel were damaged and Nu Look said they would replace bumper and obviously fix all dents. Quoted 3-4 days. 2 weeks later I get my car back and I must admit the paint job was beautiful, hence the 1 star I did give them. Other than that completely horrified by the job. First off my bumper was not replaced yet the insurance company was billed for a replacement bumper. On my drive home the bumper almost fell off because not a single push pin, and 2 bolts were never installed. Not only the bumper but in total 17 push pins around the back of car were not installed. The belt line molding was broke during disassembly and instead of ordering a new one as they should have they just glued it on and didn't even get it straight which left a large un even gap. The door weather stripping was installed on the fender molding instead of the door. That I caught upon picking up car so made them fix it immediately. The body work is noticeably wavy around the gas filter door and the bumper where they re worked it (again this was supposed to be a bumper replacement) Left taillight is now loose as well. Have also found a chip due to the bumper protector being put on wrong so it was hitting the hatch. So far I've spent $ 324 to fix the issues they caused. Push pins, license plate mount, touch up paint, bolts, belt line molding, and bumper protector. I'm not sure any garage can be trusted fully however when they are charging as much as they do for labor and are charging for new parts that clearly were not new then something should be said to help others avoid such a place."

"Personally, I just received my car back. The work was in good condition! During my time with them we battled out the insurance company ,had a holiday, drove a loaner car toward the end due my rental ran out ,parts were not ready, and the shop got the stomach bug all around 2 months. However, they were good for the most part about keeping me up to date I did get on there case due to delay of returning my vehicle. The amount of things I had torn out of the back section to fix it was 5 pages long. Not everything is perfect because the reassemble and paint took “ longer”. I will say they did what they could to get it finished they had multiple cars past orginal deadlines and overbooked themselves.They were way past there estimated finish date by two months . They cost me money waiting longer for the repair. I didn’t return I had a different company do my repair from the deer hitting it. My relative and I both agreed the other company had better customer service and had the same guarantees!"

"The office staff were wonderful. They absolutely destroyed my paint job, though. I had a dent in my driver's door and they returned it completely scratched and just a mess. Buffer swirls all over the car. I didn't notice at first, until my car was in the sun, after I drove away. I'm not sure what happened, they've done beautiful work for me in the past, but this is beyond subpar repair work. It was a small dent and now my entire right side clear coat is shot."

"My car was in for repair, paid by insurance in full. They were polite, gave updates routinely (twice weekly, ~Tues & Thurs). They went over the list, talking line-by-line about what needed to be done (like taking off nearby parts) for repairs. They also did some cleaning inside (of at least the floor mats), which was unexpected and unmentioned. I accidentally left a bunch of quarters inside but it seemed untouched. It was supposed to be in for 5 days but there was supplemental damage which extended it another week (mainly parts delay). It was disappointing when they revised the estimate to the next Monday (originally Friday) but apparently it was just to be safe because it was done by the original Friday target. There was a misunderstanding where one employee said repairs were finished but they were waiting on payment from insurance (which I called and they already said went through) but calling back again I got someone else who said the car would be ready to pick up. I'm not an expert in pricing but it feels like they want to do full, proper, restoration work but that also commands a premium price. The repairs seem well-done (looks new) and I'm more than happy with the job done."