Rite Aid 170 Port Watson Street, Cortland, NY 13045

"refused to take a fedex express envelope even though their contract with fedex requires it. Useless people who don't even know the policies they are contracted to follow. "Drop off and pickup only available: Drop off pre-packaged, pre-labeled FedEx Express® and FedEx Ground® shipments""

"Online listed hours are never what the pharmacy hours actually are. Rx out of stock. When we can come back again, they are closed on weekends. Not open until 9 am. Weekdays .How are working people supposed to get their meds?! We live 40 minutes 1 way to get meds and have gotten the run around so many times. Switching pharmacies now"

"Can't rely on script being in-stock and they don't let you know until you call. Went once and could not pick up because pharmacist wasn't on duty. Staff turnover seems high. Kept hoping they would improve but no."

"After waiting 3-5 mins waiting she comes up and is questioning me about using my so's employee discount for kids cough drops and band aids which is perfectly fine per the manager. I will not be spending my money there again because in all reality walmart would have most likely been the same price or less even with the discount."

"I had recently changed insurance companies and did not yet have my new cards but needed my prescription. I explained this to the Pharmacist, Jason and he told me what information he needed from them. After some time on the phone my insurance company gave me a number for the pharmacy to call. It was almost closing time, but Jason called the number, and it turned out my insurance wasn’t accepted there, but he gave me a list of places that would take my insurance and told me that if they called, he could transfer my prescription over. At first, I was just going to pay the $200 out of pocket for my medicine, believing the insurance company would reimburse it upon me submitting the receipt, but that would not have worked. Because Jason went out of his way to help me, I saved $200."