Dunkin' 13541 Roosevelt Avenue, Queens, NY 11354

"I ordered a large refresher and a medium iced matcha and was charged almost $16 when it should’ve been just around $11 because i always get the same drinks from Dunkin. It was my first time trying this location and probably will be the last because they charged me for a Ham Croissant that I didn’t need, the employee didn’t even give me the receipt, if I wouldn’t have noticed the extra $5 they charged me in the notification I received in my phone, they would have gotten away with it. I told them and they asked me if I want a croissant (knowing I didn’t order that) or something else worth $5. I told them no and instead of refunding me through the card I used to pay, they gave me cash and some lousy change that I do not have a use for. Worst of all, I did not get any kind of apology but just told the phrase “refund no good card”. Do not go here."

"Must be the worst Dunkin I have ever went to. I found a piece of plastic inside my mouth when I was drinking my iced latte and the other time the iced drink was white. A latte that’s completely white, and just tasted like milk instead of espresso. The service was a let down too, no apology or anything, just have a vibe to tell you to get out."

"This point probably reaches the worst level. I visited to buy hot coffee before work in the morning. The store was cramped and small. Service was the worst. I ordered a large size coffee. The staff mistakenly charged me the price for a medium coffee. (The customer may not know the price) However, instead of telling the customer, he pretended to give me a medium-sized coffee and then took it out again. In the end, I was able to get the coffee I wanted only after paying 50 cents more. There was not even an apology for the employee's mistake."

"Literally leave this place mad everytime. It was only me in the shop, but I still had to wait 12 mins for an order of black coffee. I was the only customer and there was 3 ladies working at the time To draw the scene, I came in and was ignored at the register for about 1 min, I started to order and was waved to be quiet so they can finish their conversation. Ordered Tons of people poured in, they started finally working and making drinks. After pushing out 5 online orders that came after me, the ladies asked me what I ordered ... I put in my order again, and she proceeds to make my drink (which took seconds) -I left instantly in a terrible mood. They aren't there to service you, they don't like you, and don't care for your business. Advice, order online and pick up. Best way to not interact with them and still get your coffee."

"Coffee was made as expected and ordered with the Dunkin’ app Tinier than most other Dunkins as this one was clearly made mainly for takeout This location is very conveniently located to the 7 train as it is just right above it"