Palermo Custom Cakes & Bakery

399 Liberty Street, Little Ferry, NJ 07643

"The cake that Palermo’s bakery made for our wedding day was absolutely breathtaking. They were able to keep our Halloween theme and did exactly what we asked for. They are very talented at baking and decorating. The blueberry cheesecake-flavored cake was unbelievably delicious. We will definitely be coming back to Palermo’s."

"**UPDATE as of August 24** My mother who purchased this cake reached out to you, the owner/manager since you mentioned you wanted to discuss this further well it took you several days to respond to an email only to say that the pictures don’t indicate that the cake was inedible? My mother and I have told you how it tasted, my poor father who we got the birthday cake for said it was horrible. Also, that wasn’t the only complaint we had if you scroll down and read my review below and the emails my mother sent to you. The attitude in the response you sent to my mother through email (Totally different than the PUBLIC response to me about how sorry you were and wanted to discuss the situation and make me happy anyway you can, well then if you want to make me happy give my mother her refund and stop giving us a hard time) was an awful response… $45 for a dry, tasteless birthday cake with sloppy handwriting that was left in an open box that was too small for it! , this shows obviously no care to try to please extremely dissatisfied customers in the hopes of them maybe giving your place a second try or recommending your place to their friends or family members. If you decide to change your mind about refunding us the money we deserve back you can email my mother I know you have her email address in which she sent the same picture of the cake I left with my review. *My original review* Ordered a birthday cake for my father from this place since our regular bakery was closed for vacation so I decided to try this place. Bad choice. Had trouble getting into the one way parking lot since people were using it to exit. Only 2 handicapped spaces and the parking lot is located nowhere close to where the entrance is making it extremely difficult for my handicapped mother to walk to and then have to walk down and then back up the “slope”. We asked to look at the cake which was shown to us where the cake was placed to where they had it placed up so high we couldn’t really see it and in an open box after we looked at the cake the workers walked away, I figured they were going to close the box but they didn’t and walked away when I picked the box up which was left taped in place OPEN because it was in a box too small for it and who knows how long it was left open like that in a refrigerator not properly covered… yuck! And the box wasn’t even put in a bag so I had to worry about dropping it. I then get the cake home to look at it and the writing looked awful, it was sloppy, the color was running and the words were crooked as you can clearly see in the pic I took especially my father’s name! this was very upsetting. The cake was dry and tasteless ,was mostly the yellow cake and icing with very little what I don’t consider but what should have been cannoli filling and the icing has been falling off the sides of the cake since I got it. I was so upset and embarrassed to show this to my father and had NO time to get a replacement unfortunately. No wonder they wanted to be paid in full when the order was made. If I didn’t have to rush home on an extremely hot day I definitely would’ve asked to see the cake closer before leaving but I wasn’t expecting to be further disappointed after getting the cake home even after the parking and open box situation. Will never go here again and for obvious reasons don’t recommend. Now I need to get a replacement cake to make up for this one once my regular bakery reopens. How you can give your customers a cake for someone’s birthday in this condition is horrible."

"Simply put, Palermo Bakery Custom Cake Department’s Cakes are Awesomely Delicious, Beautiful, and Superb! Thanks for SO MANY YEARS of RELIABLE Products and Services! Love, Reverend Theresa Ora Wyatt, JD Churchill Baptist Church of CHRIST, Inc. Harlem, New York, NY"

"I upgraded the sheet cake included in the venue package for my daughter's quinceanera party to a 3-tier cake, and it was absolutely worth it. The cake was beautiful and delicious. The bakery provided excellent communication and customer service throughout the process. Before placing the order, we received a delightful sample box with various flavors to help us make our selection. I'm a very happy and satisfied customer. Thanks Palermo Bakery:)"

"From the moment we started tasting the different varieties of cake offerings we knew our cake would be amazing. Our daughter chose a 3 tier Vanilla cake with custard and strawberries for her Sweet 16 cake. Everyone raved how absolutely beautifully decorated and delicious it was. We couldn’t be happier. Thank you so much!"