Dana's Bakery

"I have been a huge fan of Dana's Bakery for the past couple of years, so much so that I recommended my company start using them for employee anniversary gifts each month. Initially, this led to a great business relationship, but over the past four months, things have gone drastically downhill. Our entire list of July orders went missing, despite having paid for them. After discussing the issue with the owner, she assured me she would do everything in her power to rectify the situation and even promised to credit our account for one order that was significantly overdue and never delivered. Trusting that this was an honest mistake, I gave her another chance with our August order. However, some deliveries were made while others never reached my employees' homes. I attempted to contact the owner multiple times via email, phone messages, and eventually Instagram messages, which was the only way I received a response. It seems there is a lack of concern and communication regarding our orders. To this day, July’s orders are still missing, with no tracking information provided despite repeated requests. I emailed the owner earlier this week to express my disappointment, given our longstanding relationship, but received no response. We have spent thousands of dollars supporting her bakery, and it seems there is no regard for customer service. If you are considering starting a business relationship with Dana's Bakery, I highly recommend exercising caution. They may say what you want to hear, but the follow-through is lacking. If needed, I can provide copies of the emails exchanged. I wish Dana's Bakery success, but if these issues persist, I am concerned it may all begin to fall apart."

"Pros: 2 day delivery, delicious cookies, vegan, dairy free, and gluten free options (got their 12 box of mixed vegan and gluten free, was great!) Cons: expensive Had these delivered to Baltimore MD and they showed up on time."

"Furious about their unprofessionalism. This business is not set up for success. I ordered $145 worth of macaroons online for baby shower and received majority of them completely melted, out of shape, unable to be used. When I asked for them for help with pictures sent, they said nothing can be done because I didn’t spend extra money on “insurance”. In fact, they just told me to use the damaged macaroons. Would you serve these at your own baby shower?! I’ll be looking into filing a lawsuit. I don’t mind wasting couple thousand dollars to get this place’s business license suspended. This is a fraud way of sales without consumer in mind. And if I don’t action on it there will be more victims in the future."