La Pinata Bakery

"I ordered a cake from my uncle birthday in May,and the lady who took the order was very understanding on what I want it so when I when amd pick up the cake was totally different on what I was expecting,very sad,frustrated and they just sorry.Not a good service.That was my second cake I ordered."

"My family has gotten tres leches cake from here for years. The taste is on point but sometimes they can be on the dryer side. They have plenty of smaller treats and their pan de Dulce is delicious as well. The service could be better."

"Terrible! Horrendous service and poor quality food. If I could give this place 0 stars I would. I had called early on and placed an order for a tres leche cake with whip cream, strawberries & peaches, thin layer of dulce de leche with almonds on the side along with it saying happy birthday mom on the cake. The lady had repeated my order exactly as what I said and told me it would cost around $50 or so because of the additions, no problem. I live in Long Island and told the lady taking my order that I would like to pick it up early because I live 2 hours away which she was accommodating and said okay to 9AM. On February 11, when I went to pick up the cake it did not have the writing on top and the nuts were very scarce. I had asked the young lady to please put more nuts since there was barely any. Once I paid I just received back the receipt and said if I can have a bag. She stated they charge $1.50 for the bag and I said okay I will pay but then told me there is a $7 min since I was paying with a card. So, I just carried the box. Finally, when it came to opening the cake for everyone and cutting a slice I realized this was the completely wrong order. I had given my mom the first slice hoping it would still be good just different but she couldn’t finish it. Just like that the whole cake was thrown out. I was so upset and embarrassed that I had brought this cake for my Mother’s birthday. It was such a terrible feeling of disappointment. The mousse was so thick and the whipped cream was overwhelmingly thick. The next day (Feb 12) I had called early in the morning and told the bakery my situation that I got the wrong order and could even send them photos. I spoke with a lady named Miriam who really made my experience even more unpleasant. What had happen was that the young lady from the day I picked up the cake did not give me a yellow copy of the order I only got the payment receipt. On that order someone had crossed out the strawberry and peaches and wrote caramel mousse. I told Miriam this is incorrect I never stated that. To make it more unpleasant this lady was inconsiderate and rude towards the end. Because I didn’t get that order receipt I couldn’t fight my case. Stating that they can give me a $5 store credit. But can’t reimburse me. I stated I would like to talk to the boss and she said she would leave a message and the boss would get back to me but because the boss doesn’t come everyday just here and there that she can’t give me a definite period as to when the boss will contact me. So, I waited the whole day on February 13 and got no call. I called again on February 14 and finally spoke to a lady who was much more pleasant and helpful. I told her I was expecting a call and just wanted to see if the boss was available. The lady said she will see if there was any message left and as to my surprise the lady informs me that no message was left. Miriam had told me she left a message for their boss. I do not appreciate being lied to which made me even more upset. However, the lady was much more understanding of my situation and gave me a number to reach out to so I can send photos of what I received. Which, is what I wanted to do early on but Miriam was not at all helpful. I sent the pictures to the number and Miriam calls me back which I really wasn’t too happy about. Stating she spoke with the boss and can only give me $22 store credit for their bakery, when I physically go they can service it. Which I had repeatedly said I live in Long Island. Tolls are not cheap. I have never experienced this before and never wrote such a detailed review like this for a bakery. What upsets me is how inconsiderate and unprofessional this bakery has been. I would stick to much better places& with better customer services such as Martha’s country bakery. But I wanted to support this bakery because it’s wasn’t just me but my whole family that has been coming here for 10+ years. However, most definitely we agreed to never go back to this bakery. Horrendous experience!! Please don’t waste your time and money."

"This place is so clean. If you want the prettiest decorated cakes and cupcakes. Everything was so beautiful and bright . I recommend the pan Mexicano."