LaClair's Auto Sales 26 Main Street, Yorkville, NY 13495

"Before you buy here, do yourself a favor and check out the BBB profile. The theme there is true. First you buy. Then a “problem” with the vehicle that doesn’t get resolved, then he continues to make excuses and not refund anything, all the while apologizing (always via text- they won’t take your call), and promising to “settle up” later. But he doesn’t. Hey leclaires, you still have time to honor your word and fix this. Do it, and I’ll post on here that you did."

"RUN from this dealership!!! I purchased a new vehicle from them on April 17th, two weeks later he made a car payment against my old loan for the vehicle that I had traded in. The bank notified me because it was $1.95 short. He said that he had mailed them a check which disappeared, so he sent another one that cleared the loan but was rejected by his bank when it was presented for payment. He has now had my personal check, the bank's check and my trade in for over 95 days and now my old bank is threatening to repo my trade in. On top of that, the brakes on the car that I purchased need replacing and you can't open the hood because the latch is broken. The owner say his salesman is sick of taking complaints....."

"Buyer Beware: A Cautionary Tale at LaClair's Auto Dealership Zero Star Review!!! *From the dealer's response, it's apparent that he lacks genuine business judgement, favoring gaslighting tactics over accountability whenever negative feedback about his service is voiced. He shuns responsibility for his actions, his team's performance, and the quality of the outsourced facilities he continues to employ. Moreover, the claim of having 400 reviews is inaccurate, as there are only 10, casting further doubt on his credibility and attention to detail.* After an unsettling experience with LaClair's Auto Dealership, I feel compelled to share my story to inform potential buyers. While I approached this business with the usual expectations of professionalism and honesty, my journey from purchase to possession of my vehicle was fraught with issues that prospective customers should be aware of. Timeline - The Purchase Process: My ordeal began smoothly with the initial vehicle purchase, which I paid for in full, anticipating a straightforward transaction. However, the delivery of my vehicle was delayed by an astonishing five weeks. This delay occurred despite my repeated attempts to communicate with the dealership, efforts I made reluctantly as I prefer not to incessantly contact businesses. The necessity for such persistence, in my view, indicates a concerning lack of respect for customer time and investment. Post-Purchase Silence: Post-delivery, the vehicle required immediate repairs, a situation I had hoped to clarify with the dealership. Unfortunately, my attempts to discuss these necessary repairs were met with what can only be described as radio silence— a stark contrast to the communication I had before completing the payment. Financial Inconsistencies: Adding to the distress, the dealership failed to uphold its financial responsibilities, notably canceling a check intended for DMV registration fees—a cost that was supposedly covered in the initial purchase. This action not only inconvenienced me but also reflected poorly on the dealership's reliability and trustworthiness. Evolving Stories: Throughout my interactions, I encountered multiple instances where stories and explanations shifted, further eroding my trust in this establishment. Such inconsistencies, coupled with the overall lack of transparency and accountability, paint a concerning picture of the business practices at LaClair's Auto Dealership. Conclusion: While it's not my intention to unduly hinder any business's ability to operate, honesty, integrity, and customer respect are non-negotiable standards that LaClair's Auto Dealership has, in my experience, failed to meet. To those considering this dealership for their next vehicle purchase, I urge caution and recommend exploring other options. Your peace of mind, time, and financial investment are precious and should be treated as such by any reputable business. ***Questionable Online Reviews: In seeking to understand more about the dealership and its practices, I noticed a pattern in the online reviews that potential buyers might find worrisome. Many of the positive reviews appear to be from accounts with very few other reviews – sometimes only one or two. This contrasts starkly with the detailed and numerous reviews from dissatisfied customers, who seem to have a more established history of reviewing on the platform. This discrepancy raises questions about the authenticity of the dealership's positive online reputation. While it's not uncommon for businesses to encourage reviews from satisfied customers, the stark difference in reviewer profiles suggests the possibility of manipulated reviews, whether through the creation of accounts or soliciting positive feedback from close associates. Such practices, if true, would be consistent with the lack of transparency and honesty I experienced directly.***"

"Exceptional Service and Quality Vehicles I recently had the pleasure of purchasing a vehicle from LaClaires Auto, and I cannot praise them enough for their outstanding customer service and the quality of their vehicles. From the moment I walked into their dealership, I was greeted with warmth and professionalism, making the entire car-buying process seamless and enjoyable. The team at LaClaires Auto went above and beyond to ensure that I found the perfect vehicle to meet my needs and budget. They patiently answered all of my questions and provided valuable insights to help me make an informed decision. Their attention to detail and commitment to customer satisfaction truly set them apart from other dealerships. Not only was the customer service exceptional, but the quality of the vehicle exceeded my expectations. I felt confident in my purchase knowing that each vehicle undergoes a rigorous inspection process to ensure it meets their high standards of quality and reliability. I am thrilled with my new car and would highly recommend LaClaires Auto to anyone in the market for a vehicle. Their dedication to providing top-notch service and delivering quality vehicles makes them a standout choice for car buyers. Thank you, LaClaires Auto, for making my car-buying experience truly exceptional!"

"Don and Mike are very professional and caring individuals. Any issues that came about, Mike and Don resolved in a timely manner. Love the navigator and I am very pleased with my purchase. They stand behind their vehicles. I would definitely stop at Laclair’s if you are looking for a quality used vehicle. I would 100% do business with them again in the future."