Drive World 112 2021 New York 112, Medford, NY 11763

"Any place with only 5 star and 1 star reviews are making up their own good reviews. This type of behavior is exactly what you can expect at drive world 112. Absolutely horrible company. Avoid at all costs. Jack and John are liars and scammers. They refuse to answer direct simple questions and when you push them for an answer they will stop responding or will just be rude and dodge the question again. Bought a truck Jan 18th from them. I'm still dealing with these unprofessional snakes. I've filed complaints with Better business bureau, consumer affairs, the attorney general of NY and am currently awaiting my court date because I'm being forced to take them to small claims court in order to get them to honor the contract they signed. The short version is they talked me into a warranty that was 100% money back if cancelled within 30 days. After buying the truck I went to get the radio fixed as the screen was delaminating and I found out that anything AV or entertainment related isn't covered. Now mind you I asked Jack specifically if this was covered and he assured me it was. This was a "bumper to bumper covers everything warranty". Not only is almost nothing covered but since the truck I bought had a lift kit on it, it made the whole truck ineligible! $3,950.00 for a warranty that I can't in any way use. I will assume responsibility for not reading the fine print but they absolutely pushed this warranty they knew I couldn't use. Luckily I found all this out before my 30 days was up. I contacted them and requested cancellation. They said it's not an overnight process and it will take some time. I said it was fine but I'm giving you notice now that I want it canceled and expect my full refund as stated in the contract. Then nothing from them. They stopped taking my calls, stopped responding to texts. When I did get an answer from them it contained no information and was told at one point to stop bothering them. Well if you want them to do anything you need to bother them everyday to maybe get them to do their job. I requested cancellation feb 15. My warranty wasn't cancelled until April 1st. It is now May 20th and I've yet to see a refund to my account. They assure me the check has been sent but refuse to tell me if it was the full amount. I've now been told they will not communicate with me any further. These people are the worst type of people in every sense. STAY AWAY! This is only the biggest issue I've had with them. I also had to fight with them to get it registered because they charged me saying it's a "service they provide" but couldn't get it done in the timeframe MA gives you. Had to leave my truck parked for 13 days until I got the title from them so I could register it myself. Then had to fight to get my registration fee I paid them of $350 refunded since they didn't do anything but screw the process up. The truck wasn't ready to be seen when I showed up even though I called the day before. I waited 1.5 hours before I could test drive it. Even after waiting the truck was still dirty inside and out and I had to clear the snow off the bed of the truck so I could see the condition. The last two are small things but still stuff any decent dealership wouldn't tolerate. Please don't make my mistake, take your business literally anywhere else."

"I’ve purchased many cars over the years - Jack is by far the easiest and most knowledgeable person to work with. He doesn’t mess around with cars that have any red flags or cut corners when it comes to selling high quality, solid cars at a good price. I felt he had my best interests in mind, wasn’t pushy or aggressive whatsoever. Highly recommend! Best part even though we already got the car he is always picking up the phone for any questions we might have. Great customer service."

"Terrible place to buy your car, I promise you don’t want to deal with this people. They careless about you or the vehicle you purchased. Purchased a vehicle and found out it had issues, I was promised to get it fixed the next week,it’s 3months now and nothing has done and was even threatened that they not gonna fix the issue they promised to fix and said “I’ll have to live with it“ and they tell you something payment and the paper says different Terrible place."

"Have to chase this dealership for every single thing. The operations seem a bit chaotic. There are surcharges for LoJack and other things but still waiting for the LoJack info after having car for 2 months? Seems like a gimmick to elevate cost of car. Waited over a month for my trade in to get paid off. Still waiting for the spare key 2 months later. As a customer you shouldn’t have to call constantly to get things moving along."

"Jack and Alex were great. Super cool dudes who were beyond helpful and went above and beyond to make sure that everything was more than satisfactory. Incredible vehicle, price, service, and everything you could want from a dealership. Jack will definitely do his very best to get you a quality car and price, would 100% recommend."