Centereach Hyundai

"I bought my past 2 cars from Centereach Hyundai and had a wonderful experience both times with their sales department. However, I’ve had a terrible experience with their service department all around. 2 months ago I brought my car in for an oil change and 2 recalls, when I returned to pick up my car they gave me the wrong keys and could not locate mine. When they finally located my keys they told me they mixed up my keys with someone else’s and they did absolutely nothing to my car all day and I’d have to bring it back in. I let it go, mistakes happen. Now I am having an issue with oil consumption, there is a technical service bulletin out for this issue that Hyundai is aware of. I’ve been dealing with Gregg who has made this process nothing short of a nightmare. He had me leave my car there for 5 days, when I finally called and said I needed my car back he was out sick and the service manager told me I could come pick it up because it’s just been sitting in the shop waiting on approval from Hyundai and they’d call me to let me know when it was approved. It’s now been 2 weeks of me trying to get in touch with Gregg, he’s completely unresponsive and when I do speak to him he’s very condescending and rude. I called him last Monday (a week ago today) and he said he’d call me later in the day or Tuesday. I received no call back and I called Friday and was told he was out sick. I spoke with Danielle and she said she was emailing him with their manager copied on the email to ensure I got a call back first thing Saturday morning. I received no call and called this morning (Monday). Gregg says he called me and left a message, yet I have no missed call or voicemail, and based on his track record with getting back to me it seems very unbelievable me that my phone just happened to fully miss a phone call AND voicemail. When I explained my frustrations to Gregg this morning he responded with “do you want to argue with me or move forward” at which point I requested a different advisor because of the way he was speaking to me and handling my issue and before I could even finish my sentence he spoke over me saying “beautiful, absolutely I’ll transfer you now”. I seem to only get a response, and a rude one at that, when I call several times asking for an update. Although I have purchased my past 2 cars from here and really liked their sales department I will not be returning here for my next car due to Gregg in service."

"I had a great experience at the Centereach Hyundai working with Umair, he was super helpful and patient with us. He answered all of our questions and I ended up getting something I really liked! Will definitely come back for when my mom wants a car, thanks:)"

"I was eager to buy a new vehicle and was pleased with the selection at this location. When I first went to visit, I had a scheduled appointment and was still left waiting for over an hour to be helped, and at that point it was closing time. I can understand that that’s sometimes out of their control so it was not the biggest deal. My next visit, I was there to decide & purchase a vehicle (which I did) but there were some concerns. I reviewed with John R, the finance manager, what my total price including EVERYTHING was multiple times, and it wasn’t until the employees were leaving and I was walking out to leave with my vehicle was I stopped to pay a $2500 down payment that was not discussed or included in that price. Additionally, John did not give me any information on how to pay or the payment plan he recommended, and did not answer my email or any of my phone calls on various days, even when I was told that he was in the office. What initially was exciting turned out to seem a bit shady, and now I’m losing the opportunity to use the recommended payment options due to no response for almost 2 weeks."

"I bought my car back in 2022 and our sales person, Will Arons, was an absolute dream. Very charismatic and knowledgeable. He wasn’t pushy and not only did he listen to us, he had great advice too about the vehicle we wanted and ended up purchasing. Since, I have always brought my car here for service. I have had a great experience with Cate, the mechanic, as well as the advisor, Jason. Always friendly, knowledgeable, and professional. Cate really takes pride in what she does and I know my car is always taken car of."

"I had a great experience with Paul at Hyundai of Centereach! From the moment I walked onto the lot, Paul was friendly, knowledgeable, and kind. He took time to help us with different options as per our budget. The test drive was smooth and Paul answered all my questions about the car's features and maintenance. The paperwork process was also seamless and efficient. I'm thrilled with my new car and grateful for Paul's professionalism and dedication to customer satisfaction. I highly recommend him to anyone looking for a great car buying experience at Hyundai of Centereach!"