About the Business
Welcome to Zipcar, your go-to car rental service conveniently located at 59-63 Allen Street in the vibrant heart of Manhattan, New York. At Zipcar, we offer a flexible and hassle-free car sharing experience tailored to meet the diverse needs of urban explorers, commuters, and anyone in between. Whether you're planning a weekend getaway, need a reliable ride for errands, or simply want the freedom to explore the city at your own pace, our fleet of well-maintained vehicles is ready and waiting for you.
With Zipcar, you can enjoy the convenience of renting a car by the hour or day, providing you with the ultimate flexibility to fit your schedule. Our easy-to-use mobile app makes booking, unlocking, and driving a breeze, while our competitive rates ensure you get the best value for your rental experience. Plus, with our commitment to sustainability, you can feel good about choosing a greener way to get around.
Join thousands of satisfied members who trust Zipcar for their transportation needs and discover the freedom of car sharing in New York City. Visit us today at our Allen Street location and see how Zipcar can simplify your journey.
Reviews
"Terrible experience with zip car the cars have smelled of smoke and dusty and dirty . Also unsafe to drive.last car I rented the seat belt didn't work. Another car I rented the engine was damaged and I couldn't drive it. I was close to highway when car failed. The customer service won't help or managers. They just talk over you.they are not helpful. They change prices and don't tell you and charge card.horrible! Don't rent here"
"Zipcar has the worst customer service department I think I've ever encountered. No one knows what the other is doing and it takes a minimum of 30 minutes to get the consistent "we can't help you" and "wait three to five business days" response. Yesterday they had me go to a location to pick up a car that they scheduled only for me to not be able to pick up the car because they created a balance. A balance that I couldn't clear because I cannot update my payment method. Today, on the advice of another customer service representative, I went to the bank to move money from one account to another to use another card. They advised that everything would work. Everything did NOT work. The response AGAIN from their team is "we can't help you" and "wait five to ten business days". Oh and they're ALWAYS escalating the problem. The last car I rented they charged me $60 in fraudulent tolls. It took three different escalations and a total of 20 days for them to clear that up and refund me my money. Something I do not think they would have done had I not had photos of the odometer before and after my rental, proving I didn't put on the amount of miles necessary to generate all these tolls. Stay AWAY from this company. I only wish I could give them zero stars."
"Zipcar is an inexpensive way of 'owning a car' without the hassel of paying for gas or worrying about parking. Best car sharing since Enterprise closed."
"Zipcar NYC is terrible. I have been with them for many years and at the beginning they were great. Since then, their customer service has become lousy. I have driven multiple Zipcars that had severe mechanical issues. The cars are often dirty and smell like pot. They are also very expensive. If you want a car for a day or more, rent from a traditional rental company, it will be much cheaper and the cars will be far better cared for."
"Zipcar in New York city is not great..... They do not have any "affordable" cars as they advertise on their website. I tried to create a business account and have had the worst user experience ever. The links they send in emails do not work, "Page Does Not Exist" - my colleagues can't create accounts to sign up for the business account. Who is your UX director? - they need to be fired. If your business is mostly Web and App you need to do better for the User!"
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