Empire Rent A Car 38-31 43rd Street, Queens, New York 11101,

"These people have the most rude and condescending customer service I have ever dealt with. I have never been spoken to with such disregard and disrespect by somebody, and I spoke with not one but two of their associates. Also, they never had the car that I tried to reserve to begin with. Don't waste your time or your money here -- you'll get the same deal and easier process through Expedia. If I could give them no stars I would. Avoid at all costs."

"I made a reservation yesterday 06/18/21 for 06/19/21 at 8am. I received a phone call at 8:52am finally confirming my reservation. I had a couple of questions about my rental and all of the additional charges and the woman on the phone explained them but wasn’t very understanding. A deposit here, a fee for background check, a deposit for potential tickets like what? She kept insisting that I made my reservation at the last minute ummmm okay. Then when I stated that I was getting ready to retrieve the vehicle, she said oh the vehicle is in queens. I asked how long it would take to receive the vehicle and she said like 11:30…WHAT? I then informed her that I was headed to queens anyway and asked if I could pick up the vehicle there. I travel all the way to queens and the office door is locked. I call and the same person says “oh your reservation was a while ago maybe he went to lunch.” She calls and then says oh he went to get gas. I waited for about 15 minutes and then I call back and someone else answers and gives me a long story about how there’s only one person working there and that they’re busy blah blah blah. I then asked her to cancel the reservation because my plans were severely affected at this point. I asked her to send me a confirmation of cancellation and she said no because I wasn’t charged for anything. I had high hopes based on reviews but I am honestly so annoyed. I go the extra mile to ensure great customer service and to not receive it for a simple rental is beyond me."

"You know what I'm doing right now? I'm waiting for Kevin, the manager, to drive in on his day off and help me unlock the car I just left, because I stupidly locked my wallet in the car. First of all, who actually knows the name of the manager of the place you rented the car from? Second of all, this is all happening after my wife already told me that she planned on giving them a great review. She spend all day on Friday trying to find a rental for the weekend. Everyone was telling her it would cost $500-$700 dollars. And none of them had baby seats. This place has a seat that they didn't even charge for, and Kevin helped my wife install it and buckle it. I was a bit nervous knowing my wife and two kids were going to a strange, new location. So to find out that Kevin was so nice to them, well that was music to my ears. And to top it all off, the car was nearly brand new, had only 4,600 miles, and was impeccably clean. Five-hundred stars!"

"Excellent Experience. We rented a 12 passenger Mercedes Sprinter and had a last minute request change the pickup location. Van was ready at requested pick up time and new location. The diesel engine got an amazing 24 MPG saving us a TON of money as we drove from NYC to Vermont and back again. Also had the privilege of meeting Ian, the Manager and he added to the positive experience... Their customer service was excellent and I can not think of a single complaint. Will definitely use Empire on our next trip to the Big Apple."

"I had a great experience! The workers at the LIC location the day before Thanksgiving were cheery and kind, despite the chaos. One of them even was supposed to have had the day off and was still upbeat and happy to help. It was really nice. The car was clean and sufficient - nothing fancy, but good rates a solid little car that could get me to and from Massachusetts was all I needed. They were also super helpful when I couldn't get my car back on time - the owners actually answered the phone and helped me out. Will definitely rent from them again!"