Budget Truck Rental 310 Riverside Avenue, Lyndhurst, NJ 07071

"Stay far away from this place. This is the 2nd time they don’t have a truck when I reserved it beforehand. Their excuse “oh we don’t control that , that’s budget “. If you’re overbooked then let us know. Completely disorganized , a complete chaos. It took hours to resolve this. It seems this is common as a few weeks ago the same thing t happened. So much for a second chance to them. The older ladies there, while nice, are incompetent, slow and didn’t help much at all. Slow, disorganized and unprofessional. This is exactly the place Gordon Ramsey or equivalent for labor businesses needs to destroy. Go to Bob in newark or better Pete in Jersey city their budget trucks are better and Pete especially, while he is far they are way more professional and organized."

"A great place to rent, cars and trucks. Excellent customer service representative highly recommended"

"After reading the reviews I was a little nervous about renting a truck here. It ended up being a smooth and trouble-free experience. The lady at the desk was no-nonsense and professional. No line to wait in at pick-up. The truck ran great and drop-off was quick."

"Absolutely disgusted with this company, never again. The staff is also questionable. Was referred to this location from Bayonne, NJ, DROVE 1 HOUR FROM MY house only to find out that my husband is on the DO-NOT-RENT list, which ended up being a mistake on Budget's end. Ken and the older lady at the reception did nothing, besides providing us with a corporate number that has a voicemail box. After we drove back home after driving back and forth between the locations without the truck, they called us and said that we can come back for the truck))) Seriously ?) I'm escalating my complaint against this pitiful company, hopefully, with so many negative reviews , you will be shut down soon"

"DONOT RENT TRUCKS or CARS FROM HERE!! YOU WILL PAY!! I rented a truck and had a very bad experience 1) The contracts are written to have return time as 8 am even though you might have rented the previous day at 5pm. Make sure that is appropriately adjusted to 24 hours. I rented at noon and returned at 10 am. The lady tried to charge for 2 days. After 5 mins of conversation, she agreed not to as my miles were high - 90 miles (actually 80 miles, see below). 2) The mileage indicator in the contract and the truck was off by 10 miles at start of rental. I went in and talked to the lady at the desk. She clicked some keys and told me it was fixed. But it wasn't. When I returned the truck and asked for an invoice, noticed the wrong mileage start, she refused to fix it. Take pictures of gas tank before and after your interaction to avoid pain later. 3) The gas tank showed 360 miles to fill up at start of rental even though when I filled up, it showed 400 miles. Either the company or the previous renter is at fault 4) She tries to scare you into taking all kinds of insurance. Go in educated beforehand. I didn't fall for it. 5) The truck I rented - 12 foot cargo van - was dinged all around with more than 5 dents. At start of rental, please take pictures of the dents or you will be charged. The vehicle had engine light and windshield wiper light on. She told me don't mind that. The van is in good mechanical condition. For my rental, I had no mechanical issues. I made pretty sure that she saw me taking pictures before the rental. Maybe that helped. 6) She asks to inspect the gas filling receipt. I don't know why. I asked for it back in case I needed proof that gas was filled up later. 7) The lady told me that I cannot park my car (I was leaving my car and picking up the truck) in her lot but I could park by road. I did that ( I had told her I planned to return the vehicle by midnight) . She conveniently forgot to mention that it is illegal to park there between 2 am to 3 am. I got a parking ticket for which I have to pay $40. I went back and asked her why she didn't tell me that it was restricted parking and her response was that it is not her problem. It was my problem. 8) Customer service is significantly lacking. Her attitude was not friendly. 9) There is a $10 fee for drop box drop off. No reason was given why I had to pay to use the box which is free at every other car rental location. I ended up not using the drop box and hence wasn't charged. Renter beware. Not a good feeling doing business with them. All in all, a bad experience. I would recommend using another location for your own sake."