Avis Car Rental

"Rent from someone else. Service was non existent. I am a New Jersey resident. For whatever reason they would not let me rent a vehicle without my passport, which was at home. I had to get an uber for my mother in law to bring it. The location closes at 6. At 6 my mother in law was two blocks away. The employee didnt care and said they were closed and locked up. Avis/Budget are dead to me."

"Review of Avis Car Rental in Lodi and Hackensack, New Jersey I recently had a deeply frustrating experience with Avis car rental locations in Lodi and Hackensack, New Jersey. After a long flight, I reserved a vehicle early in the morning at the Avis Lodi location. Despite being able to book a car online and being assured of its availability, I arrived to find that there were no vehicles available. I waited for 45 minutes, only to be told by customer service that I needed to go to Hackensack to rent a vehicle. This resulted in additional expenses as I had to pay for an Uber from the airport to Lodi and then another Uber to Hackensack. To add to my frustration, the restroom at the Lodi location was out of service, supposedly due to a water issue. When I finally arrived at the Hackensack location, I encountered the same issue – their restroom was also “not working.” After waiting in an uncomfortable, air-conditioner-less waiting area, I couldn’t shake the feeling that both locations were simply lying about the restroom situation to avoid accommodating customers. Overall, the staff at both locations were unprofessional and showed no willingness to go above and beyond for their customers. The service was appalling, and it felt like a deliberate attempt to mislead customers by showing available vehicles online that were not actually present. I strongly recommend against renting from Avis in Lodi or Hackensack, New Jersey. Save yourself the time, money, and aggravation by choosing a more reliable and professional car rental service."

"The staff is rude. I felt like I'm inconveniencing them, even when I didn't ask any questions or ask for any extras. And there's always a wait, to pick up or to drop off. Try the one in Hackensack if it's open, they're nicer."

"Overall It was a really pleasant experience renting From Avis Lodi, NJ. Car was over my expectations for a great price, clean, with high-end finishes and safety features. Check-in and check out was fast, the manager was Kind and Knowledgeable. I will definitely recommend this location and I will rent soon again."

"Everything worked out as it should have. Picked the car up and dropped it off. My review is based off of the customer service. Young lady at the counter isn’t friendly. When I dropped off the vehicle she left to inspect the car without saying a word. Just took the keys and walked out. When she came back she was on the phone to corporate discussing dog hair and cleanliness of the car and at first I couldn’t tell if she was pointing it out to me until after she wasn’t answering my questions I noticed she has AirPods in and wasn’t addressing me at all. After that it was a really off putting back and forth trying to understand if any of what she was saying was addressed to me or not. She wasn’t graceful she didn’t offer an apology for confusion. She was put off by my confusion. No pleasantries at the start or end of any of our interactions. I don’t feel I am owed that by any means. After renting at Enterprise earlier in the summer vs my experience here, I’d go back to Enterprise based solely on the fact that they really go above and beyond to make you feel secure and okay to ask questions."