Budget Car Rental

"If I could no stars I would. Worst location ever. They do not pick up their phones and have the worst customer service. Do NOT rent from here."

"AVOID THIS PLACE. They gave me a truck full of dangerous trash and refused to refund me. I called Budget’s customer support and they said they had to get in contact with the location owner (it’s a franchise), but the owner hasn’t responded in over a week (two weeks since the incident). I had to contact my bank to dispute it. I found out it was filled with trash when I got home, after they were closed. I lost a full day of use because of this. I lost more time in the morning waiting for them to open at 8am and traveling to them. I told them what happened and the lady checked security footage to see it wasn’t my trash, then gave me a new key and said she’d give me new paperwork upon return since I was in a rush (I was late to my appointment because of this). When I returned the van the following day, the same lady said her boss was investigating the situation and would call me. I asked whether the security footage showed it wasn’t me and she yelled “I’m just an employee, my boss is investigating it” at me over and over. I waited a week, then called Budget customer support. I also found huge nails from the wooden planks on my driveway. I rented from Penske in North Bergen the next time. Great experience, newer and cleaner vehicles, nice staff. Never renting from Budget again."

"I rented from Uber car rentals. This was my first reservation through Uber. It was easy and when I got to Budget to pick up the service was good."

"My experience at this location was very unfavorable. The only reason why I didn't give this a 1 star is because I was upgraded to a different car than the one I placed online. I will say compared to others who left her views.That luckily, that day, I was the only one there and she did attend to me yet in the most coldest and unprofessional manner. At some point I made some off handed humor just to lighten the mood but I had to go back to my airbnb walking to pick up my passport to walk back and complete my reservation. The only reason why I went to this location was because it was super close so luckily once I got my passport it was okay. I did make the payment online but was charged in store and luckily on my credit card statement it didn't show up twice. Thr car was clean and in good condition with a full tank of gas. To talk about this woman again when she told me to go out to get the car she didn't even wait for me or hold the door open for me while I put my things away.She just went out to the parking lot and entirely transactional like she was doing you a favor of renting. I'm glad after reading these comments that she wasn't just rude to me just because.Unfortunately, I think the company or whoever's in charge of this location needs to find somebody who understands how to have a little bit more hospitality in this type of job."

"Terrible customer service. Prepaid for a car. Show up with a valid NJ License and my card I used to pay. They ask for my passport?? Took my money, couldnt offer any recourse. The woman behind the counter kept disappearing every 5 minutes for 10-15 minute intervals, and no there were no other renters she was helping. First and last time using budget"