Budget Car Rental

"Incredible place to rent a vehicle ,quick ,easy and great staff."

"Must have been the fastest and easiest rental ever. I booked online to get discounts and cheaper daily insurance. Try autoslash you can add in all rewards programs (airlines, AAA, AARP, etc). The location easy to find with quick and friendly service. No complaints."

"If I could give -5 stars I would . I don’t know where to begin . The incompetence is out of this world. The fact that this location is even still Open befuddles me. Came one day their were no one in the office for hours , charged my credit card charges that should not even had been charged. The vehicle wasn’t sanitized or cleaned. The two guys that are there seem to be very nonchalant and worst customer service ever."

"***COVID-19 ALERT!!! BEWARE*** Be cautious and alert to the dangers of this establishment!! My rental vehicle was filthy, but most concerning UNSANITIZED!!! After inspecting the car's condition on the outside I jumped into the rental and started to pull out of the garage and that's when I noticed it. As I turned my head to face the rear of the vehicle I saw pet hair all over the passenger, driver, and back seats. The hair was everywhere. There were paw prints caked into the upholstery of the back seat and dirt on the back rest. The car reeked of cigarette smoke. Then that's when it hit me. This car has not been sanitized according to COVID-19 guidelines. I thought, this is definitely a COVID-19 violation. My boyfriend said, let's go speak to the attendant and I said, the damage is done. If we were exposed to COVID it was too late to do anything about it. I had already adjusted the mirrors, seat and touched the steering wheel. It almost ruined our weekend-get-away. We hoped for the best and drove off. Honestly, I was livid. I was not in any condition to speak to anyone at Budget at that moment and I decided to call on Sunday. On Sunday I had a brief conversation with Mohammed. I told him of the deplorable condition the car was in and he said we can discuss the matter upon my rental return. Mohammed was not available when I returned the car. I made several unsuccessful attempts to contact Mohammed for 4 days. I left a message with, I believe his name was Harris, but I did not received a call back. I was left with the option to call customer service and spoke to Ivan. Ivan was very polite and understanding. He took my complaint and gave me a case #353 080 00 and a credit of $30.00, which was the best he could do. That doesn't even begin to cover the horrible experience we went through. We made an effort NOT to think of the possible exposure to COVID, but the thought was always present. It's not how we intended to spend the weekend. I believed and TRUSTED Budget to hand me a clean and SANITIZED vehicle based on the information found on your website, "Budget has partnered with a coalition of experts to enhance the cleanliness and disinfection of its rental facilities and vehicles ". NOT A TRUE STATEMENT!! That was definitely not the condition my car was in - disinfected. Do you know what your actions, or should I say the lack of could have done!!. You put our safety at risk and not to mention the safety of anyone we came in contact with. It's UNACCEPTABLE!! I am going to share my experience on social media, Google reviews, Yelp, etc. and file a complaint with the NYS department of Health. The public has a right to know what to expect when they rent a car from Budget. I will make sure they know. I am very, very disappointed with the way this very sensitive matter was handled and unsatisfied with the outcome."

"Easy pickup. Easy drop off. They lost a star because I asked for help finding the car and was just told “ it’s a white car on the first floor can’t miss it.” There were 4 other white cars on the first floor. One was even parked right next to it. I don’t drive very often so I’m not car savvy. I would’ve appreciated the help especially since no other customer was there."