Genesis of White Plains

"My wife recently had her GV70 serviced at Genesis of White Plains, and I can’t say enough about the exceptional care and attention she received. The team, especially Alex the service consultant and Devin the service director, made sure that her car was repaired quickly and efficiently. They provided a great loaner vehicle, which allowed her to get to work safely and without any hassle while her car was in the shop. What really stood out was how they treated her with such respect and made the entire process seamless. When her GV70 was returned, it was running perfectly, just like the day we bought it. We’re both incredibly grateful for the outstanding service and professionalism shown by everyone at Genesis of White Plains. I highly recommend them for anyone needing service—they truly take care of their customers."

"This is a work-in-progress review. I will update it as the Genesis of White Plains addresses the issue. As of July 29, I have decided not to accept the manager's offer. I found the process to be condescending and felt that my time was not respected. I'm pleased to see that my review is prominently displayed now. While many reviews are positive, it’s important for potential customers to understand my experience and how the company handles serious complaints. As an Asian customer, I’ve noticed a lack of positive feedback from others in the same community. Although I don’t want to speculate, I believe this might be a factor worth considering. As of July 21, I received a reply from one of the managers after sending multiple emails. To respect their privacy and fairness, I won't disclose their offer here. If they wish, they can share it as a comment. I have requested a new offer from them. As of July 15, no managers have replied to my email regarding the formal complaint. This is truly unbelievable. Even the response to my Google review was untrue; they did not contact me to resolve the issue. It is apparent that they do not care about customers after selling a car. I am still waiting to hear from them. As of July 8, no one has replied to my emails (sent to 3 managers and the salesperson) which were sent on July 2 and 3. There is a review comment by White Plain of Genesis today. It is obvious that a review is more concerning than a customer's direct email. Original posting on July 3, 2024 I purchased a GV70 on July 1st, 2024. When I got home, I noticed that the engine hood was unaligned (please see the photos), with a significantly larger gap on the passenger side, which is easily noticeable. I contacted Genesis of White Plains and received the following response: "It is more or less a known design quirk and shows no indication of your vehicle or that part being defective." I was shocked by this response. Is a cosmetic defect expected when you buy a brand-new car? I simply asked for it to be fixed, but they have been denying my request. Additionally, I had to wait over two hours to sign the final contract due to mismanagement in their finance department. During this time, they offered me an extended warranty, claiming it was a significant discount. Unfortunately, I trusted them. After getting home and trying to learn more about the warranty (they didn’t even give me the full contract pages; I had to request them via email), I realized I had obviously overpaid. I can't believe they made me wait over two hours, made me think I was getting a great deal, and then offered me an overpriced warranty. If you are savvy, have a keen eye, and can negotiate with car dealers (unfortunately, I lack these talents and trusted Google reviews because there were many positive ones), then you might manage with this dealership. However, if you are like me, please stay away. I'm leaving this review for others who might be similar to me and to prevent them from being treated like I was. I have requested the email contacts of the general manager and the finance department supervisor but have yet to receive them (I don’t understand why sharing email addresses takes so long). I will continuously update this review as the situation develops. I hope my review provides some useful information. I am very disappointed."

"In my experience of leasing numerous luxury cars over the past 15 years and dealing with various dealers and car brokers, I have never encountered a transaction as smooth and efficient as the one I recently had at White Plains Genesis dealership. From the moment I made the decision to proceed with the lease to the moment I drove out of the dealership, the entire process took less than 24 hours. This level of efficiency was unparalleled, and I was thoroughly impressed. I want to express my sincere gratitude for the exceptional service I received throughout this transaction. Salesperson Antonio Medina played a crucial role in making this experience one of the best I have ever had. His professionalism, attention to detail, and commitment to customer satisfaction were truly outstanding. I highly recommend the White Plains Genesis dealership to anyone in search of a premium car-buying experience. Thank you to Antonio and the entire team for exceeding my expectations. I look forward to returning for future transactions."

"This was my first time dealing with Genesis but I was so impressed with this dealership and the whole process. Adilson was extremely helpful and accommodating. I drove in from over two hours away to buy a CPO vehicle and he had me in and out within an hour. No games or tricks, no attempts to sell anything else, and just great service. I really appreciated that it did not end with the sale because he even followed up the next day to see if I had any questions and to see how I liked the new car. This dealership will be my go-to for my next vehicle. Highly recommended."

"I want to thank the General Manager, Mark Hersh, Pre Own Manager, David Reily, Sale Leasing Specialtist Adilson Verdan, and Finance Andrew Nam, for making my purchase of my GV 70 Prestige Package flawless. The experience was by far the best I ever encounter, very professional and transparent about the price of the car, no hidden fees or surprises. Everyone was pleasant, knowledgeable, patient, and highly experienced on the cars. Thank you, Genesis team, for making me part of your family. Happy holidays to you all, and a Happy New Year to come. Sincerely: Randy Hasegan Proude owner of the GV 70 Prestige Package."