Mercedes-Benz of Union - A Ray Catena Dealership

"This review is for the Service dept, specifically for Jill. We purchased a vehicle back in June from MB (Union) and had a camera issue. Not ideal for a new car, but I understand that things happen. Anyway, I scheduled a service call and was given helpful text reminders and emails. Jill was the team member that assisted me and she was extremely accommodating. I had surgery two days prior and she was very empathetic and even ordered me an Uber XL to help me be more comfortable in the ride back. Aside from this, Jill maintained consistent communication and kept me up-to-speed with what exactly was being done. This was nice as I wasn’t left in the dark wondering when I would get my vehicle back. This seems a simple ask, but so many people don’t do this. I appreciate you Jill and thank you for your help during this service. The one area of feedback I would give the dealership (this is no fault of Jill’s). More loaners should be available without such a long wait of multiple weeks/almost a month."

"Ray Catena Union is excellent! My most recent interaction was with Service Consultant Dawn D'Argenio. Dawn is great! She is very professional, very pleasant to talk to and efficiently gets things done. I brought in my car for two items under warranty to be checked. Dawn quickly processed my request and arranged for a loaner. After having leased cars for almost two decades I am considering buying and Dawn was extremely helpful in advising me on suitable prepaid service maintenance contracts. I highly recommend Dawn!"

"Amazing service at the Union location. Mo was my service advisor and he was great. When a part I was waiting on turned out to be on national back order, Mo was super helpful with tracking down a used part nearby. He was very considerate with managing costs and making sure the service didn’t conflict too heavily with my schedule. Super consistent with communication and an overall pleasant guy to work with! Will request every time."

"I’ve had the pleasure of working closely with Mercedes-Benz service advisor, Jill M. at the Union, NJ location, and I couldn't be more impressed with the level of service she has provided me. Jill is not only a good communicator and listener, but she is knowledgeable and goes above and beyond to ensure that I receive exceptional service. One of the things that stood out to me was Jill’s prompt responsiveness. She always responded to my inquiries in a timely manner and kept me updated with status updates throughout the service process. This level of communication helped alleviate any concerns I had about my vehicle and provided me with peace of mind. Furthermore, Jill’s attention to detail and dedication to providing top-notch service are truly commendable. She takes the time to thoroughly understand my need, helps determine what maintenance services may be needed,, and ensures that they are met with the utmost care and professionalism. As a long time customer of Mercedes-Benz, I highly recommend Mercedes-Benz in Union, NJ for anyone in need of car service, and specifically, I recommend working with Jill M. Her commitment to excellence and exceptional customer service makes her an invaluable asset to the Mercedes-Benz team."

"I had the pleasure of working with Andres in sales. He did an excellent job of showing us the cars and was very informative about the details of what the car offered. He was highly responsive to text and emails. When I had questions about financing, he put me on the phone with the right people in the financing department to get all of my questions answered. I was very happy with him, and I even told a friend of mine that if he goes to Mercedes in Paramus they should ask for Andres. I highly recommend him for your car purchasing needs. I will be referring him to more of my friends, family, and colleagues in the future!"