Hertz Car Rental - Lockport Transit Road HLE

"How I'm trying to reach someone at this Hertz to get ONE QUESTION answered to no avail??? Everything can't be handled by going to a website as suggested by their push this button, push that button voice system! I drove to the Sheridan Drive location from the Buffalo Airport because that's what the worker at the airport location told me to do. Only to find out from a man at Sheridan location that they couldn't help me. I was told have to go to Pearl Street or Lockport locations - and when I told them I've been calling Lockport they didn't answer 1 of the 3 workers said if it's (Lockport Location) is anything like the Sheridan Drive location they are busy with customers and moving cars and stuff! I bet if you check they have the ringer turned off in the location & they likely answer their personal phones All Day long! No place is this busy... It's a rental car place not the NY Stock Exchange! Major Fail! Photos of all my calls to ALL the Hertz Today."

"Was told the suv was cleaned before I rented it. When I got into the car it had rice, mud, fingernails, ect... I asked for a rag and cleaner to clean the car out myself. I cleaned the inside myself. Was also not informed about the 30.00 a day charge if I opened the ezpass box on the windshield, until I returned the car back the same day, within 5min of leaving the lot. The front passenger tire is making an odd noise, and that's the reason I drove it back. They looked at the tire and told me it was fine. That's when I was informed by another employee about the ezpass box charge on the windshield. I asked to change vehicles and i was told that they had only larger vehicles to rent. I am not happy with Hurtz at all."

"I was told by my car dealer that I was being provided a rental but was informed that hertz would not accept my credit card. I don't understand as the card is backed with a cdc account and I was willing to allow them to pull a deposit off the card. They simply said they would not accept the visa credit card that I have cause it is not through a big credit company. Smh I may ask for the rental to go through enterprise in the morning as I have been on hold for 45 minutes to speak to customer service."

"Shawn is the worst customer service person I have ever seen in my life. When a dealer gives a paper with a number to get a car and he wouldn't accept it and he sits there while the dealership keeps calling and sits there and will not answer the phone is unacceptable. Always go to enterprise where you are treated with respect. Even the dealer came got my husband and took him somewhere for a vehicle with no problem and refused to speak with Shawn. Never again. Enterprise is the way to go!"

"Worst coustomer service ever..this guy try to charge me an extra day for no reason..I call corporate and ask to review cameras that I return vehicle on time..I got 20 calls in 1 hour statien that the vehicle was up to repo when camera's show I returned on time.. thieve try to stole a day I work hard for my money.. careful going here .. he missed out my credit by trying to charge my credit card over the limit. Good luck with this cook good luck with this crooked guy"