tuller's catering 397 Martin Road, New Berlin, NY 13411

"We hired Tuller’s to do our wedding after we heard how amazing the food is. We went for a tasting and spoke with Mark in long details about our wedding. The preparation up to the wedding was amazing. It sometimes took a long time to receive a response but we were excited to work with Mark. The day of our wedding came and things took a turn. The food that was served was not bad. We requested a Pasta Bar Station with veggies along with a salad bar. The food for cocktail hour was great. The problems we ran into was with dinner. The salad bar lacked veggies to put on top of the salad. The contract stated there would be a lot when in reality there were only about 4-5. We were told there would be two pasta stations to get people through the line quickly but there was only one. It only had two pasta options out of the four we were told and had very limited veggie options as well. We are vegan and asked for a completely vegan wedding as stated in our contract and the parmesan cheese that was served had dairy in it. We asked for gluten free pasta to be served for the guest who could not eat gluten. It was written in our contract but there was no gluten free option. It took over an hour and a half for our 100+ guest to receive their food. I tried to handle this matter privately with Mark after the wedding as he was not there and did not get a response from him but I did get a response from one of his employees who stated “Again,we do apologize. However the service that you paid for was delivered. Our service is to see that there is food and that guests were fed. “ I couldn’t believe how I was treated after all of this. Mark will not answer any further texts to his phone. We still have linens that we want to give back but we have not gotten any response. I am appalled by how this company treated us and would never suggest him as a caterer."